Upcoming Events & Webinars

Live Webinars:

How to Pick the Right Digital Engagement Platform for Your Financial Services Organization

February 11 | 10:00 AM PST, 1:00 PM EST, 6:00 PM BST

Kicking off a review of new business tools and solutions can be an intimidating task – especially when you are evaluating a new and emerging technology, such as a digital engagement solution powered by AI. You know you want to efficiently scale your business while improving your customer experience and therefore will need to develop criteria for evaluating the technology. But where do you begin when creating this list?

To give you a head start, we have three of our customer experience experts live to discuss areas you should consider when looking to implement a conversational AI solution. They’ll share their real-life experiences working with credit unions, banks and other financial services institutions like Royal Bank of Scotland, Suncoast Credit Union and Fannie Mae.

Top Takeaways from CX Chatbot Success Stories

February 26 | 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST

Join CMSWire and Bold360 for a live, 30-minute editorial webinar with technology consultant and journalist James A. Martin for a look at chatbots and how they can deliver real benefits to enterprises. This webinar will cover:

• The top mistakes enterprises make with chatbots and how to avoid them
• How innovative organizations use chatbots to engage customers and increase revenues
• What to expect from chatbot technologies in 2020 and beyond

Events:

The State of Contact Center Technology

March 3-4, 2020 | Online Event

Whether your emphasis is on managing technology, designing customer experiences or guiding agents through transformation, you can’t afford to miss this once-in-a-lifetime, complimentary online experience.

You'll also join Bold360 by LogMeIn, to learn ways to gain actionable insights & methods to increase customer engagement. In this online session, we will discuss:

• Mastering omni-channel solutions and creating seamless journeys between AI and human agents
• Leveraging Chatbots/AI technology to enhance the brand-to-consumer relationship
• Balancing self-service and human interaction
• Using data-driven insights to improve customer experience
• Managing the heightened expectations of today’s customer

Future Digital Finance

March 9-10, 2020 | Miami, FL

At Future Digital Finance, innovators from big banks, regional and community banks, credit unions and credit cards come together to network, learn and take away tactical strategies to remain competitive and exceed the expectations of their customers. Visit us at Booth #4 to get a live demo of Bold360, or join us at our Keynote Fireside Chat, “How Suncoast is Boosting Agent Success with AI,” on 3/9.