Upcoming Events & Webinars

Live Webinars:

Empower Frontline Employees with a Centralized Knowledge Base

June 2 | 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST

Join Ben Nevas, Senior Product Specialist for Bold360 by LogMeIn, to learn more about how an AI-powered knowledge base can enable a consistent customer experience across physical and digital branches for your bank or credit union. We'll discuss:

• Utilizing live chat to empower a remote workforce and engage customers.
• Using data-driven insights to understand customers’ needs.
• Increasing agent effectiveness, efficiency, knowledge and retention.
• Decreasing handle times & better routing of calls.
• Driving message consistency across agents.

 

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Events:

Check back for a list of our upcoming events!