Upcoming Events & Webinars

Live Webinars:

Solving a 4000-Year-Old Customer Experience Problem

September 17 | 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn to talk about lessons we can learn today from outdated customer experience practices, and learn best practices to execute an effective digital experience. We’ll discuss:

• Lessons Learned from past customer experiences failures & challenges
• How to turn a customer experience failure into a winning differentiator
• How to effectively create emotional connections with users in a digital environment
• How merging humans and technology together can deliver superior CX

How to Keep your Chatbot From Going Off the Rails (And What to Do When It Does)

September 24 | 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST

Join CMSWire, Chris Savio, Senior Product Marketing Manager for Bold360 at LogMeIn, and Dave Skrobela, Engagement Lead at Earley Information Science, for a live, 30-minute webinar as we explore how by fusing humanity and technology, real-world companies are weaving compassion, flexibility and authenticity into everyday interactions. This webinar will cover:

• A look at digital business today and technology's "human" role
• Expectations of the next generation of customers
• Examples of AI and Machine Learning helping businesses scale to meet evolving expectations

Events:

Forrester CX SF 2019

October 17-18, 2019 | San Francisco, CA

CX SF brings together customer experience leaders from retail, financial services, media, healthcare and more to discover, discuss and shape today’s marketing landscape. Visit the event website to learn how you can join us in San Francisco. Visit us at Booth #510 to get a live demo of Bold360!

Technology & Services World

October 21-23, 2019 | Las Vegas, NV

TSW is a tech conference where executives from across the technology and services industry come to talk business, expand their professional networks, and get actionable insights on the latest tech industry trends. Visit the event website to learn more about our speaking session, “Driving CX with AI for Customer Engagement to Agent Enablement.”

ICMI Contact Center Connections

October 28-30, 2019 | Chicago, IL

At ICMI Contact Center Connections, sponsored by Bold360, customer experience professionals come together to learn of all the latest and most effective contact center best practices, technologies, and leading edge tactics. Visit the event website to learn more.