Upcoming Events & Webinars

Live Webinars:

Modernizing Employee Support with AI: Industry Trends and a Case Study

November 6 | 10:00 AM PST, 1:00 PM EST, 6:00 PM BST

Join Chris Savio, Senior Product Marketing Manager for Bold360 at LogMeIn, as we explore industry trends and practical implementations for knowledge management, AI and employee self-service. Topics we’ll cover include:

  • An overview of topical research conducted by HDI
  • Impacts of technology on employee support
  • A case study of an AI implementation from building the business case to deployment


5 Predictions for AI’s Impact on Customer Experience in 2020

November 12 | 10:00 AM PST, 1:00 PM EST, 6:00 PM BST

Join VentureBeat, in partnership with Bold360 by LogMeIn, for a tour of the most under- and over-hyped customer experience trends of the year, plus the best examples of how AI and CX/customer engagement made an impact in 2019. In this webinar, you’ll learn about:

  • The future of customer engagement
  • The challenges, opportunities and trends in universal accessibility
  • How digital technology and AI impacts in-store experiences
  • Finding the happy medium of personalization
  • Why privacy and security is a customer service issue


Chatbot B2B Case Study: Reduce Call Volume, Improve Customer Experience

November 21 | 10:00 AM PST, 1:00 PM EST, 6:00 PM BST

In this live 45-minute webinar, TSIA’s John Ragsdale will interview Patrick Quinlan, senior manager of Self-Service & Analytics at Citrix, as he shares his journey to improving their customer experience. Nicole Lawler, senior product marketing manager for Bold360, will join John and Patrick during the webinar to provide insights on how organizations like yours can advance their customer experience. In this webinar you will learn:

  • How Citrix improved their overall customer experience.
  • The results and benefits Citrix received from call deflection.
  • Tips and tricks on how to get started with chatbots and have a successful implementation.



GDS: Digital Innovation Insight Summit

November 4-6, 2019 | Carlsbad, CA

At the Digital Innovation Insight Summit, senior decision makers and business leaders from across multiple industries come together to discuss the most pressing challenges and opportunities in the fast-moving innovation sector. Visit the event website to learn more about our speaking session, “AI Behind the Curtain: Empowering Employees.”


Service Management World

November 9-13, 2019 | Orlando, FL

SMW is an event for service and support professionals, dedicated to the continued development of the service management community. Combining interactive, outcome-oriented education and networking, SMW explores the strategic and tactical elements of the optimal service management strategy—for the IT operation and across the enterprise. Visit us at Booth #307 to get a live demo of Bold360!


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