The American Society of Composers, Authors & Publishers
BoldChat helps ASCAP find its rhythm.
Intuit Mint Bills
Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half
JustFab Inc. Utilizes Bold360 ai to Drive Customer Self-Service.
Kars4Kids drives donation conversions with BoldChat.
92 million users. 9 help center languages. One AI solution.
Premium Credit Rolls Out Bold360 ai’s Self-Service Solution and Sees Significant Results in Just 3 Months.
Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.
BoldChat helps Sullivan University make the grade.
Thomas Cook Streamlines WorldWide Support with Bold360 ai Self-Service.
Tibco Transforms Business for Tomorrow with BoldChat.
Timberland makes impressive strides with Bold360.
UK Mail Leverages A.I. to Deliver Modern Service to Its Ever-Growing Customer Base.
Web.com takes control of their chat strategy with BoldChat.
Webs Takes Customer Service to the Next Level with Bold360 ai - Zendesk Integration.
Bold360 agent Overview
Explore the Bold360 Intelligent Customer Engagement Platform.
Bold360 ai Overview
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.
Securely browse with visitors and provide a seamless customer experience.
How Bold360 Chat App Improves Mobile Engagement
Proactively engage visitors whenever, wherever, on any device.
Upcoming Events & Webinars
View our upcoming events and live webinars.
Infographic: Deliver the Omni-Channel Support Customers Want
A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.
Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation
There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.
Infographic: Three Tips for a Better Agent Experience
Three ways to improve the agent experience which will lead to better customer outcomes.
The Roadmap to a Better Mobile Customer Experience
Nearly 2/3 of your customers are reaching out for support through mobile websites. Give them a mobile experience that will keep them coming back for more.
Forrester Report: 2018 Customer Service Trends
This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
Forrester Report: The Second Coming Of Digital-First Customer Service Solutions
Forrester highlights Bold360 as one of three full-featured solutions for AI-fueled digital-first customer engagement.
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Ovum Report: Deliver the Omni-Channel Support Customers Want
This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.
Optimising Customer Experience in India and Southeast Asia
This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans
Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.
Tibco Transforms Business for Tomorrow with BoldChat
Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.
What is Bold360 ai?
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
3 Ways Bold360 is Different
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat.
5 Tips for Live Chat Supervisor & Admin Success
This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.
Must Know Customer Engagement Trends
This ebook explores five key trends driving businesses' customer engagement and support strategies.
Customer Engagement and Support in a Connected World
This whitepaper explores how digital consumers will become even more demanding as new technologies emerge and younger generations gain buying power.
Solving Today’s Digital Engagement Challenges with Personalized, Omni-Channel Support
Taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
The Future of Customer Engagement
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.
Improving support and saving money.
Miyachi Unitek Corporation
A better way to provide service.
Network Contacts Forges a Strategic Partnership for Success.
Opening new B2B communication channels for better service.
BoldChat replaces Instant Service resulting in instant improvements.
Personalizing telco support with innovative video kiosks.
The North Face
The North Face delivers online customer care as advanced as its products.