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Webinars | Customer Engagement, Customer Service
3 Customer Engagement Trends to Watch in 2017
Learn how to create more meaningful and effective experiences and keep valued customers while building brand loyalty.
Webinars | Customer Engagement
3 Customer Engagement Trends You Can't Ignore
We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.
Whitepapers | Customer Engagement
5 Common Questions about Proactive Chat
Answers to the five most frequently asked questions about proactive chat.
Datasheets | Best Practices
5 Live Chat Implementation Best Practices
This document on live chat implementation best practices comes from BoldChat's years of experience with thousands of customers.
Whitepapers | Best Practices
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat.
Whitepapers | Best Practices
5 Tips for Live Chat Supervisor & Admin Success
This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.
Whitepapers | Customer Engagement
5 Ways BoldChat is Different
The market for live chat software can be confusing; there’s a long list of providers and even longer lists of features. Among the companies that have an established history in the marketplace, there’s a secret many companies are afraid to tell. The fact is this: you won’t find much product differentiation between us – we all provide essentially the same thing.
Whitepapers | Customer Engagement, Sales
5 Ways to Boost Your Bottom Line
This ebook outlines best practices for increasing ecommerce conversions by delivering superior customer engagement.
Whitepapers | Best Practices
67 Tips for Building Live Chat Success
Expert tips, tweets and actionable items to help agents and administrators alike provide superior service via live chat.
Case Studies | Sales, Customer Service
Abt Electronics
Serving customers quickly and effectively with more than 99.9% uptime.
Datasheets | Customer Engagement
APIs and SDKs
Connect. Extend. Simplify. Leverage BoldChat to its fullest potential.
Analyst Reports | Customer Engagement
Are You Mobile-Minded Enough to Keep Your Customers Happy?
Access this report and assessment tool to see how your mobile engagement strategy stacks up against industry standards and employ best practices to improve it.
Datasheets | Customer Engagement
Auto Answers
Enhance web self-service with Auto Answer capabilities to help website visitors find answers to FAQs quickly on their own before being escalated.
Whitepapers | Customer Engagement
Best Live Chat Software Buyer's Guide
A live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. These ten questions will help you to find the right product for your business.
Webinars | Customer Engagement, Sales, Best Practices
Best Practices to Connect With Today's Mobile Shopper
Retailers who don’t adapt engagement strategies for mobile customers are losing out.
Datasheets | Customer Engagement
Bold360 Architecture and Application Control
A technical overview of Bold360’s security.
Datasheets | Customer Engagement
Bold360 Overview
Explore the Bold360 Intelligent Customer Engagement Platform.
Videos | Customer Engagement, Customer Service, Sales
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
Videos | Customer Engagement, Customer Service, Sales
Bold360: Smart Engagement for a Digital World
See the Bold360 Web Workspace and the different agent tools available to help customers along their journey.
Videos | Customer Engagement
BoldChat Builds Better Customer Engagement
See how BoldChat helps companies elevate the conversation with better customer engagement, differentiating themselves and driving better business outcomes.
Datasheets | Customer Engagement
BoldChat for Twitter Management
BoldChat puts the appropriate tweets in the palm of your agent's hand.
Videos | Customer Service
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Datasheets | Customer Engagement
BoldChat Professional Services
From beginning implementations to advanced optimization, we have a professional services engagement tailored for your needs.
Datasheets | Customer Engagement
BoldChat Reports
All editions of BoldChat have reporting features that will facilitate the rapid transformation of data into actionable information.
Webinars | Customer Engagement, Sales
Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer
Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.
Datasheets | Customer Engagement
Chat Experiment Engine
Whether you want to run simple A/B tests or a full suite of multivariate tests to better optimize your BoldChat implementation, our Experiment Engine has the power to deliver.
Datasheets | Customer Engagement
Co-browse
Securely browse with visitors and provide a seamless customer experience.
Whitepapers | Customer Engagement, Customer Service, Sales
Customer Engagement and Support in a Connected World
This whitepaper explores how digital consumers will become even more demanding as new technologies emerge and younger generations gain buying power.
Analyst Reports | Customer Engagement
Effective Mobile Engagement, 2016
A study examining customer engagement with organizations via mobile devices.
Datasheets | Customer Engagement
Email Management
In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it's volume that may be causing the problem.
Case Studies | Customer Service
Exent Technologies
Game-changing, on-demand support solution.
Analyst Reports | Customer Engagement
Five Ways Live Chat Boosts Company Performance
This Aberdeen report highlights the top 5 benefits companies gain from using live chat.
Analyst Reports | Customer Engagement, Customer Service
Forrester: Transform The Contact Center For Customer Service Excellence
Customer service executives face the constant challenge of simultaneously meeting customer expectations and business cost goals. This report outlines four steps to optimize and innovate customer service operations.
Datasheets | Customer Engagement
GeoFluent Integration
Effortlessly communicate with customers in their native language by auto-translating incoming and outgoing chats.
Webinars | Customer Engagement, Customer Service
Get It Right: Deliver the Omni-Channel Support Customers Want
Discover how companies can adapt their digital support strategies to boost resolution rates and improve customer satisfaction.
Datasheets | Best Practices
Getting Started with Auto Answers
Bold360’s Auto Answers capability helps website visitors quickly find answers to frequently asked questions on their own.
Datasheets | Customer Engagement
Google Analytics Integration
Live chat has come of age. Chatting with website visitors is no longer seen only as a way to reduce support costs. For some time now, savvy Internet retailers have utilized intelligent chat interactions as a key contributor in the sales cycle. This white paper explains how to implement Google’s Analytics code to uncover, at a granular level, exactly how important live chat can be to increase close-rates online.
While BoldChat is the ‘system-of-record’ when it comes to your site’s chat data, it is useful to integrate some of that data into your overall web analytics view. Doing this allows you to see how chat influences other key website metrics and it allows you to view ‘chatters’ as a unique visitor type. Once chats are tracked with Google Analytics, you’ll be able to set up funnels to track how chat influences goals, set chat itself as a goal in order to discover what type of traffic is likely to engage you in chat, create Advanced Segments to view chatters as standalone visitor types.
Datasheets | Customer Engagement
How Bold360 Chat App Improves Mobile Engagement
Proactively engage visitors whenever, wherever, on any device.
Videos | Sales, Customer Service, Customer Engagement
How BoldChat Works
Learn how BoldChat provides complete control & flexibility to seamlessly engage with your customers through mobile and multi-channel communications.
Webinars | Customer Engagement, Customer Service
How to Make Customer Service Effort(less)
Learn insights and best practices for reducing customer effort.
Webinars | Customer Engagement, Customer Service
How to Successfully Implement a New Channel in Your Contact Center
Tips and tricks to utilize, and demonstrated best practices for how to successfully implement new channels within the contact center.
Infographics | Customer Engagement, Customer Service
Infographic: Deliver the Omni-Channel Support Customers Want
A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.
Infographics | Customer Engagement
Infographic: Effective Mobile Engagement
A recent study reveals a massive opportunity for B2C businesses to deliver differentiated experiences that delight consumers and earn their loyalty, advocacy and share of wallet.
Infographics | Customer Engagement, Customer Service, Sales
Infographic: Engaging the Connected Customer
This infographic outlines key trends impacting digital customer engagement and what companies can do to keep up.
Infographics | Customer Engagement
Infographic: Live Chat Performance Benchmarks
BoldChat’s annual Live Chat Performance Benchmarks study includes comparisons between desktop and mobile visitors, and allows your business to compare its performance against aggregate data from thousands of customers (Download the full report).
Infographics | Customer Engagement
Infographic: Optimising Customer Experience in India
This Fifth Quadrant infographic visualizes the direct impact of poor consumer experiences on loyalty and advocacy, current frustrations with customer service, and expectations for delivering personalized and seamless experience.
Case Studies | Customer Service, Customer Engagement
Kars4Kids
Kars4Kids drives donation conversions with BoldChat.
Webinars | Customer Engagement, Customer Service
Leveraging Video Chat for Customer Support: 3 Key Questions Answered
We share the latest trends shaping the future of personalized virtual support.
Analyst Reports | Customer Engagement
Live Chat Comparison
Your how-to guide for finding the perfect live chat vendor to help you achieve your business goals, by former Forrester analyst Diane Clarkson.
Analyst Reports | Customer Engagement
Live Chat Performance Benchmarks
Using the aggregated metrics of thousands of customers, this 3rd edition of the report should give new and existing live chat users the benchmarks in which they can compare their own performance against.
Analyst Reports | Customer Engagement
Live Chat: The Gift That Keeps on Giving
This Aberdeen report highlights the performance gains enjoyed by companies using live chat as a key part of their customer interactions.
Whitepapers | Customer Engagement
Live Chat's New ROI: Return on Invitations
This white paper contains detailed information and step-by-step implementation plans which will help readers extract maximum value from pro-active live chat. BoldChat shares analytic techniques, reporting recommendations, and realistic timelines for implementing a pro-active chat program that simultaneously increases conversions and boosts the individual value of each resulting transaction. It's live chat's new ROI - the return on invitations.
Whitepapers | Best Practices
MarketPulse: How to Succeed in Your Peak Season
This MarketPulse will help contact center leaders gain direct insight into how you can improve the effectiveness of your contact center in preparing for and engaging customers during peak, seasonal volume.
Case Studies | Sales, Customer Service
Miyachi Unitek Corporation
A better way to provide service.
Webinars | Customer Engagement, Sales
Mobile Customer Engagement for Retailers: How to Move from Hype to Success
Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.
Webinars | Customer Engagement, Sales
Mobile Engagement Matters. How Can You Stay Ahead?
For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.
Analyst Reports | Customer Engagement
Mobile Retail: Engaged Shoppers, Better Results
Mobile devices have reshaped consumer communications and have changed the dynamics of retail. This Aberdeen Group Knowledge Brief summarizes those changes and how handling them effectively will help retailers maximize their performance.
Analyst Reports | Customer Engagement
Mobile Shopper Experience Management
Succeeding as a modern-day retailer is no easy feat. It requires companies to optimized product margins, have the ideal mix of products at the right locations, but most importantly - it requires truly understanding shoppers in order to meet and exceed their needs. This Aberdeen Group report highlights how shoppers' growing use of mobile channels is changing the retail landscape and how retailers are adapting to this 'new normal.
Report Highlights:
- Retailers with a well-designed mobile strategy enjoy a 97% greater year-over-year increase in annual company revenue
- 54% of ecommerce interactions take place via consumer mobile devices
- Best-in-class retailers are 2.5x more likely to reduce shopping cart abandonment rates year-over-year
- Best-in-class retailers are 50% more likely to use analytics to predict shopper behavior and personalize future conversations"
Whitepapers | Customer Engagement, Customer Service, Sales
Modern Consumers Require an Omni-Channel Strategy
This whitepaper helps businesses address customer engagement challenges and roll out an omni-channel customer support strategy.
Whitepapers | Customer Engagement, Customer Service
Must Know Customer Engagement Trends
This ebook explores five key trends driving businesses' customer engagement and support strategies.
Case Studies | Customer Service
Network Contacts
Network Contacts Forges a Strategic Partnership for Success.
Videos | Customer Service
Network Contacts Forges a Strategic Partnership for Success
Network Contacts, an Italian BPO, has partnered with BoldChat and Rescue to help them deliver seamless customer support on behalf of their clients.
Webinars | Customer Engagement, Sales
Omni-Channel Customer Support in the Digital Age
Learn trends impacting consumers’ growing dissatisfaction with their digital experiences, and business investments and priorities to help achieve your goals and win the hearts and minds of today’s connected customers.
Analyst Reports | Customer Engagement
Optimising Customer Experience in India and Southeast Asia
This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.
Analyst Reports | Customer Engagement, Customer Service
Ovum Report: Deliver the Omni-Channel Support Customers Want
This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.
Datasheets | Customer Engagement
Salesforce® Integration
The Salesforce module enables and automates this process with the same flexibility and power customers have come to expect from BoldChat.
Webinars | Customer Engagement, Sales
Setting a Framework for Your 2017 Digital Engagement Strategy
Discover the latest trends and research shaping the future of digital engagement for retailers.
Case Studies | Sales, Customer Service
Signet
Opening new B2B communication channels for better service.
Case Studies | Customer Engagement, Sales
Sullivan University
BoldChat helps Sullivan University make the grade.
Case Studies | Sales, Customer Service
Sundance Catalog
BoldChat replaces Instant Service resulting in instant improvements.
Case Studies | Customer Service
The American Society of Composers, Authors & Publishers
BoldChat helps ASCAP find its rhythm.
Whitepapers | Best Practices, Customer Engagement, Customer Service
The Future of Customer Engagement
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
Case Studies | Sales, Customer Service
The North Face
The North Face delivers online customer care as advanced as its products.
Infographics | Best Practices, Customer Engagement
The Roadmap to a Better Mobile Customer Experience
Nearly 2/3 of your customers are reaching out for support through mobile websites. Give them a mobile experience that will keep them coming back for more.
Analyst Reports | Customer Engagement
Three Steps to Become a Rock Star in Mobile Shopper Experience Management
Being able to deliver targeted and consistent messages across a multitued of interaction channels is key to reducing shopping cart abandonment rates and growing company revenue year-over-year. This Aberdeen Group checklist highlights three things retailers can do to design and manage a mobile shopper experience management program to stay ahead.
Case Studies | Customer Engagement, Customer Service
Tibco
Tibco Transforms Business for Tomorrow with BoldChat.
Videos | Customer Engagement, Customer Service
Tibco Transforms Business for Tomorrow with BoldChat
Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.
Case Studies | Customer Service, Sales
Timberland
Timberland makes impressive strides with BoldChat.
Whitepapers | Best Practices, Customer Engagement
Tips for the Ultimate Customer Engagement Strategy
Offering an outstanding customer service experience doesn’t have to be a challenge. But it is both an art and a science, and we’re here to give you the answers you need.
Analyst Reports | Customer Engagement
Trends 2016: The Future of Customer Service
This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.
Webinars | Best Practices, Customer Engagement, Customer Service, Sales
Upcoming Events & Webinars
View our upcoming events and live webinars.
Analyst Reports | Customer Engagement
Use Live Chat for Superior Omni-Channel Customer Experiences
This Aberdeen report covers the 4 steps you need to take to deliver consistent, personalized, and timely communications to your customers when using live chat.
Datasheets | Customer Engagement
Video Chat
BoldChat’s fully integrated, native video chat capabilities provide a more personal and unique way to connect with your customers and prospects, differentiating your customer experience and driving richer engagements.
Case Studies | Customer Engagement, Sales
Web.com
Web.com takes control of their chat strategy with BoldChat.
Videos | Customer Engagement, Customer Service, Sales
What is BoldChat?
Overview of how BoldChat helps companies engage with their customers through real, human-to-human interactions on their desktop and mobile sites.
Analyst Reports | Customer Engagement
Where Contact Centers Are Missing the Mark with Customer Care
This report will help contact centers understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers' ever-changing behavior and preferences.
Datasheets | Customer Engagement
Zendesk Integration
Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers.