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Case Studies | Customer Engagement, Customer Service
Delivering personalized member support with ease.
Case Studies |
LogMeIn treats employees like valued customers with Bold360.
Case Studies |
Chatbot at Belfius Insurance delivers cutting-edge customer service.
Case Studies | AI, Customer Engagement, Customer Service
Bold360 ai’s advanced natural language processing (NLP) technology, gives virtual assistant “Didi” the power to converse naturally in Hebrew in order to deliver personalized service to customers.
Case Studies | AI, Customer Engagement
Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half
Case Studies | AI, Customer Engagement
Premium Credit Rolls Out Bold360 ai’s Self-Service Solution and Sees Significant Results in Just 3 Months.
Case Studies | Customer Engagement, Sales
BoldChat helps Sullivan University make the grade.
Case Studies | Customer Service, Sales
Timberland makes impressive strides with Bold360.
Case Studies | Sales, Customer Service
A better way to provide service.
Case Studies | Customer Service
Network Contacts Forges a Strategic Partnership for Success.
Case Studies | Sales, Customer Service
BoldChat replaces Instant Service resulting in instant improvements.
Case Studies | Customer Engagement, Customer Service
Personalizing telco support with innovative video kiosks.
Case Studies | Sales, Customer Service
The North Face delivers online customer care as advanced as its products.
Case Studies | Customer Service
The American Society of Composers, Authors & Publishers
BoldChat helps ASCAP find its rhythm.
Datasheets | Customer Engagement, AI, Customer Service
Learn how Bold360 can make your front-line teams more efficient.
Datasheets | Customer Engagement, AI, Customer Service
Learn why our customers choose Bold360 for customer engagement.
Datasheets | Customer Engagement, AI, Customer Service
Integrate the Power of AI with Omni-Channel Engagement
Learn how Bold360 leverages artificial intelligence (AI) and natural language understanding (NLU) to make every customer interaction more personalized and contextual.
Datasheets | Customer Engagement, Customer Service
Payment Card Industry Data Security Standard (PCI DSS) Compliance
Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.
Datasheets | Customer Engagement, Customer Service
Proactive AI: Stop Waiting and Start Engaging
Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.
Datasheets | AI, Customer Service, Customer Engagement
Bring business engagement to your customers’ favorite apps.
Datasheets | Customer Engagement, AI, Customer Service
See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.
Datasheets | AI
Modernize how you support employees for a more productive workforce.
Datasheets | Customer Engagement
Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.
Datasheets | Customer Engagement
Multilingual Chatbots and Live Agents
With a global chatbot and integrated translations, you can expand your business without expanding your costs.
Datasheets | Customer Engagement
Zendesk Integration for Ticket Management
Learn how to get the most out of your existing Zendesk ticketing system.
Datasheets | Customer Engagement
Learn how you can improve agent efficiency with a streamlined workflow.
Datasheets | Customer Engagement
Optimize Engagement with our Mobile SDK
Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.
Webinars | AI, Customer Service, Customer Engagement
3 Ways Credit Unions Can Harness AI to Deliver a Better Member Experience
Learn how credit unions and other financial service organizations are leveraging AI solutions with Natural Language Processing to set themselves apart and achieve fantastic results.
Webinars | AI, Customer Service, Customer Engagement
4 Ways Banks and Credit Unions Can Harness AI to Deliver a Better Customer Experience
Learn how financial service organizations are achieving favorable business outcomes by leveraging chatbots.
Webinars | AI, Customer Engagement, Customer Service
Achieving Harmony Between Bots & Humans with the New Bold360
Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.
Webinars | AI, Customer Engagement, Sales
Be Proactive Engaging Customers with AI
Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.
Webinars | Customer Engagement, AI, Customer Service
Customer Engagement: How Do You Stack Up
Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.
Webinars | AI, Customer Engagement, Sales
An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.
Webinars | AI, Customer Engagement, Customer Service
Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth
See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.
Webinars | AI, Customer Service
How Citrix Reduced Call Volume
Listen as Patrick Quinlan, Senior Manager of Self-Service & Analytics at Citrix shares his journey to improving their customer experience.
Webinars | AI, Customer Engagement, Customer Service
Impact of Chatbots and AI on the Customer Journey
Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.
Webinars | Customer Engagement, AI, Customer Service
"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark
Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.
Webinars | AI, Customer Engagement, Sales
Is 2019 the Year of the Human?
Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.
Webinars | AI, Customer Engagement, Customer Service
One Solution for the Complete Customer Journey
Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..
Webinars | AI, Customer Engagement, Sales
The Next Evolution of Customer Engagement for Financial Services
With the financial services industry moving more and more towards mobile and digital engagement, we will share best practices that other organizations have adopted to stay ahead of the pack.
Webinars | AI, Customer Engagement, Sales
The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make
Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.
Infographics | AI
Infographic: 5 IT Challenges Bots Solve and The Impact on Company Performance
Removing these simple tasks from an employee’s day frees them up for higher-level work.
Infographics | Customer Engagement, Customer Service, AI
Infographic: 7 Myths of Customer Experience
See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.
Infographics | Customer Engagement, Customer Service, AI
Infographic: AI and Agent Harmony - The Customer Experience Advantage
See how everyone wins when agents and AI work in harmony with Bold360.
Infographics | Customer Engagement, Customer Service, Sales
Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation
There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.
Infographics | AI, Customer Engagement, Customer Service
Infographic: Americans Can't Stand Bad Customer Service
Check out this infographic to see what crazy things people would rather do than wait on hold.
Infographics | AI, Customer Engagement, Customer Service
Infographic: Are You Wasting Money with Your Approach to Customer Engagement?
Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.
Infographics | Customer Engagement, Customer Service, Sales
Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations
See the difference chatbots can make in the B2B buying journey.
Infographics | Customer Engagement, Customer Service, AI
Infographic: Conversational AI Solutions - The Happy Medium with Bold360
With so many AI solutions out there, how do you choose one that’s right for your business?
Infographics | Customer Engagement, Customer Service, Sales
Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer
LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.
Infographics | Customer Engagement, Customer Service, AI
Infographic: Take a Modern Approach to Customer Experience
Dive into this infographic to learn about some gaps in front-line employee tools and how businesses can start to address these areas.
Infographics | Customer Engagement, Customer Service, Best Practices
Infographic: Three Tips for a Better Agent Experience
Three ways to improve the agent experience which will lead to better customer outcomes.
Analyst Reports | Customer Service, Customer Engagement, AI, Best Practices
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
Analyst Reports | Customer Service, Customer Engagement, AI
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Analyst Reports | Customer Engagement, AI, Best Practices
Empowering Your Frontline Employees and Agents - Leveraging Intelligent Tools for Maximum Impact
Bold360 partnered with Ovum Research in 2019 to conduct a global survey to better understand just how prepared customer-facing employees are to deal with rising customer expectations.
Analyst Reports | Customer Engagement, AI, Best Practices
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
Analyst Reports | Customer Engagement, AI, Best Practices
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.
Analyst Reports | Customer Service, Customer Engagement, AI
Impact of Chatbots and AI on the Customer Journey - North America Executive Summary
See how your CX processes compares in this global survey to business leaders and consumers.
Analyst Reports | Customer Engagement, AI
The State of User-Facing Knowledge and Knowledge Management
This report is packed with findings about the current knowledge management landscape — and insight on how it’s changing.
Analyst Reports | Customer Engagement, AI, Best Practices
Transforming the Front Line of Customer Engagement
To understand the impact of emerging technologies on the modern contact centre, we surveyed customer service (CS) and customer experience (CX) leaders to provide richer context to the results.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Videos | AI
Bold360 Helpdesk for HR Departments
Bold360 Helpdesk modernizes the way your HR team supports employees, allowing them to find answers to common questions via an intelligent search or a conversational chatbot.
Videos | AI
Bold360 Helpdesk for IT Departments
With Bold360 Helpdesk, employees can easily find answers to common IT questions via an intelligent search or a conversational chatbot.
Videos | AI
Bold360 Helpdesk breaks the support cycle and transforms your internal HR and IT support.
Videos | AI, Customer Service, Customer Engagement
Bold360's Building a Knowledge Base
With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.
Videos | AI, Customer Service, Customer Engagement
Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.
Videos | AI, Customer Service, Customer Engagement
Bold360's Reporting and Analytics
With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.
Videos | AI, Customer Service, Customer Engagement
Bold360's Routing to a Human Agent
Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.
Videos | AI, Customer Service
Bold360's Self-service Chatbot
With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.
Videos | Customer Engagement, Customer Service, Sales
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
Videos | Customer Service
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Videos | AI, Customer Service, Customer Engagement
Our Conversational Designer helps non-technical users quickly convert data source files into dynamic conversations with multiple questions and answers.
Videos | AI, Customer Engagement
Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans
Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.
Videos | AI, Customer Service, Customer Engagement
Ask Poli gives customers instant answers with 24x7 self-service.
Videos | AI
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
Whitepapers | Best Practices, Customer Engagement, Customer Service
Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.
Whitepapers | Best Practices, Customer Engagement, Customer Service
How to Maximize Agent Productivity to Drive Results
Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.
Whitepapers | Sales, Customer Engagement, AI
Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale
Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.
Whitepapers | Customer Engagement, AI
Connected Conversations: How AI and Chatbots are Making Financial Services More Human
Learn more about the four ways modern AI chatbots can enable your bank to deliver the “human factor” that your customers increasingly demand.
Whitepapers | Best Practices, Customer Engagement, Customer Service
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Whitepapers | Customer Engagement, AI
Empowering Human Agents in a Digital World
Learn how credit unions can use AI technology that leverages the best of chatbots and human agents to uplevel agent effectiveness.
Whitepapers | Customer Engagement, AI
learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.
Whitepapers | Customer Engagement, AI
Optimizing Your Member Experience with AI
Learn how AI technology enables credit unions to rise to these high expectations and deepen relationships with members.
Whitepapers | Sales, Customer Engagement, AI
Survey Results: Customer Expectations and Experiences with Online Shopping
Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.
Whitepapers | Best Practices, Customer Engagement, Customer Service
The Future of Customer Engagement
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
Whitepapers | Customer Engagement, AI
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.