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Case Studies | AI, Customer Engagement, Customer Service
Bold360 ai’s advanced natural language processing (NLP) technology, gives virtual assistant “Didi” the power to converse naturally in Hebrew in order to deliver personalized service to customers.
Case Studies | AI, Customer Engagement
Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half
Case Studies | Customer Engagement, Customer Service
Delivering personalized member support with ease.
Case Studies | AI, Customer Engagement
92 million users. 9 help center languages. One AI solution.
Case Studies | AI, Customer Engagement
Premium Credit Rolls Out Bold360 ai’s Self-Service Solution and Sees Significant Results in Just 3 Months.
Case Studies | Customer Engagement, Sales
BoldChat helps Sullivan University make the grade.
Case Studies | AI, Customer Engagement
Thomas Cook Streamlines WorldWide Support with Bold360 ai Self-Service.
Case Studies | Customer Service, Sales
Timberland makes impressive strides with Bold360.
Case Studies | Sales, Customer Service
A better way to provide service.
Case Studies | Customer Service
Network Contacts Forges a Strategic Partnership for Success.
Case Studies | Sales, Customer Service
BoldChat replaces Instant Service resulting in instant improvements.
Case Studies | Customer Engagement, Customer Service
Personalizing telco support with innovative video kiosks.
Case Studies | Sales, Customer Service
The North Face delivers online customer care as advanced as its products.
Case Studies | Customer Service
The American Society of Composers, Authors & Publishers
BoldChat helps ASCAP find its rhythm.
Datasheets | Customer Engagement, AI, Customer Service
Learn why our customers choose Bold360 for customer engagement.
Datasheets | Customer Engagement, Customer Service
Payment Card Industry Data Security Standard (PCI DSS) Compliance
Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.
Datasheets | Customer Engagement, Customer Service
Proactive AI: Stop Waiting and Start Engaging
Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.
Datasheets | Customer Engagement
Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.
Datasheets | Customer Engagement
Multilingual Chatbots and Live Agents
With a global chatbot and integrated translations, you can expand your business without expanding your costs.
Datasheets | Customer Engagement
Zendesk Integration for Ticket Management
Learn how to get the most out of your existing Zendesk ticketing system.
Datasheets | Customer Engagement
Learn how you can improve agent efficiency with a streamlined workflow.
Datasheets | Customer Engagement
Artificial Intelligence Technology Cheat Sheet – Key Terms
Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.
Datasheets | Customer Engagement
Optimize Mobile Engagement with our SDK
Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.
Datasheets | Customer Engagement
Optimize Live Chat with Experiment Engine
Learn more about optimizing live chat with multivariate testing.
Webinars | AI, Customer Engagement, Customer Service
Achieving Harmony Between Bots & Humans with the New Bold360
Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.
Webinars | AI, Customer Engagement, Customer Service
AI's Progression into Customer Service
Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.
Webinars | AI, Customer Engagement, Customer Service
Learn about bridging the gap and establishing harmony between chatbots and customer service agents.
Webinars | AI, Customer Engagement, Customer Service
Chatbots and the Next Evolution of Customer Service
Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.
Webinars | Customer Engagement, AI, Customer Service
Customer Engagement: How Do You Stack Up
Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.
Webinars | AI, Customer Engagement, Customer Service
Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation
Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.
Webinars | AI, Customer Engagement, Customer Service
Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth
See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.
Webinars | AI, Customer Engagement, Customer Service
Impact of Chatbots and AI on the Customer Journey
Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.
Webinars | Customer Engagement, AI, Customer Service
"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark
Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.
Webinars | AI, Customer Engagement, Customer Service
Leveraging AI to Deliver Dramatically Better Deflection Rates
Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.
Webinars | AI, Customer Engagement, Customer Service
More Than Just Chatbots: Fueling Efficiency In Your Business with AI
Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.
Webinars | AI, Customer Engagement, Customer Service
One Solution for the Complete Customer Journey
Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..
Webinars | Best Practices, Customer Engagement, Customer Service, Sales
View our upcoming events and live webinars.
Infographics | Customer Engagement, Customer Service, AI
Infographic: 7 Myths of Customer Experience
See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.
Infographics | Customer Engagement, Customer Service, Sales
Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation
There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.
Infographics | AI, Customer Engagement, Customer Service
Infographic: Are You Wasting Money with Your Approach to Customer Engagement?
Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.
Infographics | Customer Engagement, Customer Service, Best Practices
Infographic: Three Tips for a Better Agent Experience
Three ways to improve the agent experience which will lead to better customer outcomes.
Infographics | Best Practices, Customer Engagement
The Roadmap to a Better Mobile Customer Experience
Nearly 2/3 of your customers are reaching out for support through mobile websites. Give them a mobile experience that will keep them coming back for more.
Analyst Reports | Customer Service, Customer Engagement, AI
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: Choose The Right Customer Service Solution For Your Business
This report provides an overview of technologies to consider when looking for a differentiated customer experience for your company.
Analyst Reports | Customer Service, Customer Engagement, AI
Impact of Chatbots and AI on the Customer Journey - North America Executive Summary
See how your CX processes compares in this global survey to business leaders and consumers.
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: The Second Coming Of Digital-First Customer Service Solutions
Forrester highlights Bold360 as one of three full-featured solutions for AI-fueled digital-first customer engagement.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Videos | AI, Customer Service, Customer Engagement
Bold360's Building a Knowledge Base
With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.
Videos | AI, Customer Service, Customer Engagement
Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.
Videos | AI, Customer Service, Customer Engagement
Bold360's Reporting and Analytics
With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.
Videos | AI, Customer Service, Customer Engagement
Bold360's Routing to a Human Agent
Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.
Videos | AI, Customer Service
Bold360's Self-service Chatbot
With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.
Videos | Customer Engagement, Customer Service, Sales
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
Videos | Customer Service
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Videos | AI, Customer Engagement
Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans
Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.
Videos | Customer Engagement, Customer Service
Tibco Transforms Business for Tomorrow with BoldChat
Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.
Videos | AI
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
Whitepapers | Best Practices, Customer Engagement, Customer Service
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
Whitepapers | Best Practices
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat.
Whitepapers | Best Practices
5 Tips for Live Chat Supervisor & Admin Success
This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.
Whitepapers | Customer Engagement, Customer Service
Must Know Customer Engagement Trends
This ebook explores five key trends driving businesses' customer engagement and support strategies.
Whitepapers | Best Practices, Customer Engagement, Customer Service
How to Maximize Agent Productivity to Drive Results
Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.
Whitepapers | Best Practices, Customer Engagement, Customer Service
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Whitepapers | Customer Engagement, Customer Service, Sales
Customer Engagement and Support in a Connected World
This whitepaper explores how digital consumers will become even more demanding as new technologies emerge and younger generations gain buying power.
Whitepapers | Customer Engagement, AI
learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.
Whitepapers | Best Practices, Customer Engagement, Customer Service
Solving Today’s Digital Engagement Challenges with Personalized, Omni-Channel Support
Taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
Whitepapers | Best Practices, Customer Engagement, Customer Service
The Future of Customer Engagement
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
Whitepapers | Customer Engagement, AI
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.