Intelligence, gathered.

Connect. Extend. Simplify. Leverage BoldChat to its fullest potential.

Securely browse with visitors and provide a seamless customer experience.

Effortlessly communicate with customers in their native language by auto-translating incoming and outgoing chats.

Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers.

Enhance web self-service with Auto Answer capabilities to help website visitors find answers to FAQs quickly on their own before being escalated.

In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it's volume that may be causing the problem.

A technical overview of Bold360’s security.

Proactively engage visitors whenever, wherever, on any device.

Whether you want to run simple A/B tests or a full suite of multivariate tests to better optimize your BoldChat implementation, our Experiment Engine has the power to deliver.

Live chat has come of age. Chatting with website visitors is no longer seen only as a way to reduce support costs. For some time now, savvy Internet retailers have utilized intelligent chat interactions as a key contributor in the sales cycle. This white paper explains how to implement Google’s Analytics code to uncover, at a granular level, exactly how important live chat can be to increase close-rates online.

While BoldChat is the ‘system-of-record’ when it comes to your site’s chat data, it is useful to integrate some of that data into your overall web analytics view. Doing this allows you to see how chat influences other key website metrics and it allows you to view ‘chatters’ as a unique visitor type. Once chats are tracked with Google Analytics, you’ll be able to set up funnels to track how chat influences goals, set chat itself as a goal in order to discover what type of traffic is likely to engage you in chat, create Advanced Segments to view chatters as standalone visitor types.

The Salesforce module enables and automates this process with the same flexibility and power customers have come to expect from BoldChat.

BoldChat’s fully integrated, native video chat capabilities provide a more personal and unique way to connect with your customers and prospects, differentiating your customer experience and driving richer engagements.