Bold360 ai’s advanced natural language processing (NLP) technology, gives virtual assistant “Didi” the power to converse naturally in Hebrew in order to deliver personalized service to customers.
Ask Poli gives customers instant answers with 24x7 self-service.
Intuit Mint Bills
Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half
Delivering personalized member support with ease.
JustFab Inc. Utilizes Bold360 ai to Drive Customer Self-Service.
Kars4Kids drives donation conversions with BoldChat.
92 million users. 9 help center languages. One AI solution.
Premium Credit Rolls Out Bold360 ai’s Self-Service Solution and Sees Significant Results in Just 3 Months.
Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.
BoldChat helps Sullivan University make the grade.
Thomas Cook Streamlines WorldWide Support with Bold360 ai Self-Service.
Timberland makes impressive strides with Bold360.
UK Mail Leverages A.I. to Deliver Modern Service to Its Ever-Growing Customer Base.
Web.com takes control of their chat strategy with BoldChat.
Webs Takes Customer Service to the Next Level with Bold360 ai - Zendesk Integration.
Keeping more customers on the move with AI self-service.
Fashioning a modern and insightful self-help solution.
Improving support and saving money.
Miyachi Unitek Corporation
A better way to provide service.
Network Contacts Forges a Strategic Partnership for Success.
Opening new B2B communication channels for better service.
BoldChat replaces Instant Service resulting in instant improvements.
Personalizing telco support with innovative video kiosks.
The North Face
The North Face delivers online customer care as advanced as its products.
The American Society of Composers, Authors & Publishers
BoldChat helps ASCAP find its rhythm.
Learn why our customers choose Bold360 for customer engagement.
Payment Card Industry Data Security Standard (PCI DSS) Compliance
Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.
Proactive AI: Stop Waiting and Start Engaging
Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.
AI for Front-line Employees
Learn how Bold360 can make your front-line teams more efficient.
Co-browsing with Confidence
Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.
Multilingual Chatbots and Live Agents
With a global chatbot and integrated translations, you can expand your business without expanding your costs.
Zendesk Integration for Ticket Management
Learn how to get the most out of your existing Zendesk ticketing system.
Email Management Made Simple
Learn how you can improve agent efficiency with a streamlined workflow.
Artificial Intelligence Technology Cheat Sheet – Key Terms
Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.
Optimize Engagement with our Mobile SDK
Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.
Optimize Live Chat with Experiment Engine
Learn more about optimizing live chat with multivariate testing.
Achieving Harmony Between Bots & Humans with the New Bold360
Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.
AI's Progression into Customer Service
Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.
Are You Wasting Money With Your Approach to Customer Engagement
Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.
Be Proactive Engaging Customers with AI
Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.
Bridging the AI to Agent Gap
Learn about bridging the gap and establishing harmony between chatbots and customer service agents.
Chatbots and the Next Evolution of Customer Service
Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.
Customer Engagement: How Do You Stack Up
Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.
Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation
Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.
Exceptional Service, Exceptional Results: 4 Principles for Building the Ultimate Customer Service Experience
An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.
Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth
See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.
Impact of Chatbots and AI on the Customer Journey
Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.
"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark
Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.
Is 2019 the Year of the Human?
Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.
Leveraging AI to Deliver Dramatically Better Deflection Rates
Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.
More Than Just Chatbots: Fueling Efficiency In Your Business with AI
Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.
One Solution for the Complete Customer Journey
Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..
The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make
Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.
Upcoming Events & Webinars
View our upcoming events and live webinars.
Infographic: 7 Myths of Customer Experience
See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.
Infographic: AI and Agent Harmony - The Customer Experience Advantage
See how everyone wins when agents and AI work in harmony with Bold360.
Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation
There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.
Infographic: Are You Wasting Money with Your Approach to Customer Engagement?
Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.
Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations
See the difference chatbots can make in the B2B buying journey.
Infographic: Conversational AI Solutions - The Happy Medium with Bold360
With so many AI solutions out there, how do you choose one that’s right for your business?
Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer
LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.
Infographic: Three Tips for a Better Agent Experience
Three ways to improve the agent experience which will lead to better customer outcomes.
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
Forrester Report: 2018 Customer Service Trends
This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.
Forrester Report: Choose The Right Customer Service Solution For Your Business
This report provides an overview of technologies to consider when looking for a differentiated customer experience for your company.
Impact of Chatbots and AI on the Customer Journey - North America Executive Summary
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Bold360's Building a Knowledge Base
With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.
Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.
Bold360's Reporting and Analytics
With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.
Bold360's Routing to a Human Agent
Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.
Bold360's Self-service Chatbot
With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.
Bold360 Supercharges Your Customer IQ
See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.
BoldChat Helps ASCAP Find Its Rhythm
After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.
Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans
Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.
Fannie Mae's Ask Poli
What is Bold360 ai?
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
3 Ways Bold360 is Different
Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.
How to Maximize Agent Productivity to Drive Results
Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.
Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale
Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX
learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.
Survey Results: Customer Expectations and Experiences with Online Shopping
Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.
The Future of Customer Engagement
The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.