One size doesn’t fit all.

Agents? Bots? We’ve got options.

Starter

Market-leading live chat experience.
  • Live Chat (Desktop & Mobile)
  • Self-Service (Auto Answers)
  • Proactive Chat
  • Pre- and Post-Chat Surveys
  • Canned Messages
  • Visitor Monitoring
  • Chat Unavailable Email Form
  • Customization
  • File Transfer
  • Co-browsing
  • Reporting
  • Integrated Agent Workspace
  • Automatic Distribution (AD)
  • Skills-Based Routing
  • Data Obfuscation
  • Permissions Controls
  • Data Residency Options

Plus

Single interface for omni-channel engagement and support.
Everything in Starter, plus:
  • Email
  • In-App Mobile Chat (Mobile SDK)
  • Text Messaging
  • Facebook Messenger
  • Twitter
  • Video Chat
  • Remote Control
  • Agent Custom Wrap-Up
  • Chat Experiment Engine (Multivariate Testing)
  • Authenticated Chat
  • Single Sign-On Support
  • Data Retention Administration
  • Salesforce® Integration
  • Zendesk Integration
  • Google Analytics Integration
  • Auto Translation (Lionbridge Integration)
  • Code-Free Integrations
  • Integration API
  • Data Extraction API
  • Workflow API
  • Provisioning API

AI

Powered by Artificial Intelligence to deliver better customer outcomes.
Everything in Plus, and:
  • Conversation Engine
  • Natural Language Processing
  • A.I. Powered Self-Service
  • Chatbots
  • Virtual Agents
  • Dynamic Search Bar
  • Resource Management
  • Knowledge Base
  • Smart Routing
  • Smart Agent Bot Assistant
  • Voices Dashboard
  • Customer Intelligence