Starter
Market-leading live chat experience.
- Live Chat (Desktop & Mobile)
- Self-Service (Auto Answers)
- Proactive Chat
- Pre- and Post-Chat Surveys
- Canned Messages
- Visitor Monitoring
- Chat Unavailable Email Form
- Customization
- File Transfer
- Co-browsing
- Reporting
- Integrated Agent Workspace
- Automatic Distribution (AD)
- Skills-Based Routing
- Data Obfuscation
- Permissions Controls
- Data Residency Options
Plus
Single interface for omni-channel engagement and support.
Everything in Starter, plus:
- In-App Mobile Chat (Mobile SDK)
- Text Messaging
- Facebook Messenger
- Twitter*
- Video Chat*
- Remote Control
- Agent Custom Wrap-Up
- Chat Experiment Engine (Multivariate Testing)
- Authenticated Chat
- Single Sign-On Support
- Data Retention Administration
- Salesforce® Integration
- Zendesk Integration
- Google Analytics Integration
- Auto Translation (Lionbridge Integration)
- Code-Free Integrations
- Integration API
- Data Extraction API
- Workflow API
- Provisioning API
A.I.
Powered by Artificial Intelligence to deliver better customer outcomes.
Everything in Plus, and:
- Conversation Engine
- Natural Language Processing
- A.I. Powered Self-Service
- Chatbots
- Virtual Agents
- Dynamic Search Bar
- Resource Management
- Knowledge Base
- Smart Routing
- Smart Agent Bot Assistant
- Voices Dashboard
- Customer Intelligence