One size doesn’t fit all.

Agents? Bots? We’ve got options.

Agent

Single agent workspace for omni-channel engagement and support.
  • Live Chat (Desktop & Mobile)
  • In-App Mobile Chat (Mobile SDK)
  • Email
  • Text Messaging
  • Facebook Messenger
  • Video Chat
  • File Transfer
  • Co-browsing
  • Visitor Monitoring
  • Chat Experiment Engine (Multivariate Testing)
  • Skills-Based Routing
  • Salesforce® Integration
  • Zendesk Integration
  • Google Analytics Integration
  • Auto Translation (Lionbridge Integration)
  • Multiple APIs
  • Reporting
  • Automatic Distribution (AD)

Service

Powered by Artificial Intelligence to deliver better customer service.
Includes all Agent features, plus:
  • Conversational AI Engine
  • Natural Language Processing
  • AI Powered Self-Service
  • Chatbots
  • Virtual Agents
  • Dynamic Search Bar
  • Resource Management
  • Knowledge Base
  • Smart Routing
  • Smart Agent Bot Assistant
  • Voices Dashboard
  • Customer Intelligence

Advise

NEW
Powered by Artificial Intelligence to help every customer facing employee.
  • Natural Language Processing
  • Portal templates
  • Knowledge Base
  • Salesforce Integration
  • Chrome browser extension
  • Article suggestions
  • Comments
  • Actions Bar
  • Insights Dashboard