One size doesn’t fit all.

Agents? Bots? We’ve got options.

Agent

Make contact center agents more efficient with a unified workspace for multi-channel digital engagement and support.
  • Live Chat (Desktop & Mobile)
  • In-App Mobile Chat (Mobile SDK)
  • Email
  • Text Messaging
  • Facebook Messenger
  • WhatsApp (beta)
  • WeChat (beta)
  • Video Chat
  • File Transfer
  • Co-browsing
  • Visitor Monitoring
  • Skills-Based Routing
  • Salesforce® Integration
  • Zendesk Integration
  • Google Analytics Integration
  • Auto Translation (Lionbridge Integration)
  • Multiple APIs
  • Robust Reporting
  • Automatic Distribution (AD)
  • Proactive Engagement

Service

Deliver superior customer experiences with AI-powered self-service and live agent support.
Includes all Agent features, plus:
  • AI Chatbots/Virtual Agents
  • Conversational Designer
  • Natural Language Processing
  • AI Powered Self-Service
  • Dynamic Search Bar
  • Resource Management
  • Smart Routing
  • Knowledge Management
  • Agent Smart Advisor
  • Voices Dashboard
  • Customer Insights

Acquire

Drive more online conversions with personalized, proactive guidance.
Includes all Service features, plus:
  • Outreach Campaign Manager
  • Customizable Targeting Criteria
  • A/B Testing
  • Customizable Engagement Invitations
  • Conversion Reporting Dashboard

Advise

Give all customer-facing employees (both in and out of the contact center) access to company knowledge.
  • Natural Language Processing
  • Portal Templates
  • Knowledge Management
  • Salesforce Integration
  • Chrome Browser Extension
  • Article Suggestions
  • Exposed Meta-Data
  • Comments
  • Insights Dashboard

Helpdesk

NEW
Modernize your own employees' experience with IT and HR chatbots.
Includes all Agent features, plus:
  • AI Chatbots/Virtual Agents
  • Conversational Designer
  • Natural Language Processing
  • AI Powered Self-Service
  • Microsoft Teams Integration (beta)
  • Chrome Browser Extension
  • Knowledge Management
  • Agent Smart Advisor
  • Voices Dashboard
  • Customer Insights
  • ServiceNow Knowledge Base Sync
  • Custom Intent Library
  • Deployment Guide