Agent
Make contact center agents more efficient with a unified workspace for multi-channel digital engagement and support.
- Live Chat (Desktop & Mobile)
- In-App Mobile Chat (Mobile SDK)
- Text Messaging
- Facebook Messenger
- WhatsApp (beta)
- WeChat (beta)
- Video Chat
- File Transfer
- Co-browsing
- Visitor Monitoring
- Skills-Based Routing
- Salesforce® Integration
- Zendesk Integration
- Google Analytics Integration
- Auto Translation (Lionbridge Integration)
- Multiple APIs
- Robust Reporting
- Automatic Distribution (AD)
- Proactive Engagement
Service
Deliver superior customer experiences with AI-powered self-service and live agent support.
Includes all Agent features, plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Dynamic Search Bar
- Resource Management
- Smart Routing
- Knowledge Management
- Agent Smart Advisor
- Voices Dashboard
- Customer Insights
Acquire
Drive more online conversions with personalized, proactive guidance.
Includes all Service features, plus:
- Outreach Campaign Manager
- Customizable Targeting Criteria
- A/B Testing
- Customizable Engagement Invitations
- Conversion Reporting Dashboard
Advise
Give all customer-facing employees (both in and out of the contact center) access to company knowledge.
- Natural Language Processing
- Portal Templates
- Knowledge Management
- Salesforce Integration
- Chrome Browser Extension
- Article Suggestions
- Exposed Meta-Data
- Comments
- Insights Dashboard
Helpdesk
NEW
Modernize your own employees' experience with IT and HR chatbots.
Modernize your own employees' experience with IT and HR chatbots.
Includes all Agent features, plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Microsoft Teams Integration (beta)
- Chrome Browser Extension
- Knowledge Management
- Agent Smart Advisor
- Voices Dashboard
- Customer Insights
- ServiceNow Knowledge Base Sync
- Custom Intent Library
- Deployment Guide