Bold360 Agent

Streamline omni-channel customer engagement.

Companies with extremely strong omni-channel customer engagement retain on average 89% of their customers, compared to 33% for companies with weak omni-channel customer engagement.

Research by Aberdeen Group Inc.

Your customers don't want to call you.

How often do you see people nowadays walking around talking on their cell phones? Compare that to how often you see people with their fingers flying aross the touch screen keyboard, typing instead of talking.

Today's consumers are not big fans of the telephone. So if you're not offering alternative ways for them to connect with your business, you're potentially driving them away.​

Offer more engagement channels.​

When customers are happy with your business, they'll buy from you again and again. So how do you create happy customers? Make it easy for them to engage with you on the channels they use every day.

Manage it all with an omni-channel solution.​

Adding more channels might sound like more complexity than you want to take on, but with the right tools, managing inbound chats and messages are just as easy as handling traditional channels like phone and email. Bold360 makes omni-channel engagement simple.

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Unified agent workspace

Bold360 brings interactions from all engagement channels into one streamline interface for your agents to work from. No toggling between applications, screens, or tools.

What's more, agents also have access to customer data from connected third party systems, and a helpful set of canned messages to send to customers with a single click.

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Manage interactions across channels and devices

Bold360 brings all engagements together, no matter the channel or device.

Whether customers connect from your mobile app, your website, or from any messaging application, agents can manage it all with ease. This seamless experience leads to fewer errors, faster issue resolution, and greater customer satisfaction.​

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Robust admin center

Bold360's best-in-class tools give administrators everything they need to manage a complex contact center.

Customize the look and feel for customers, sort and set permissions for different agents or departments, manage routing rules, and much more with Bold360's robust Admin Center.​

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Customizable reporting dashboards

Don’t drown in data. Bold360's flexible and intuitive reporting dashboard gives supervisors and executives the high-level information they need. Dig deeper into any metric with a single click, and keep a tab on the performance and ratings of your customer support team.

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  • 45%

    Reduction in call volume

  • 21%

    increase in Net Promoter Score (NPS)

  • 25%

    Reduction in contact-us escalations

Discover smarter, more personalized engagement.