30% of the average employee’s time is spent interacting with internal systems and knowledge repositories.* That’s nearly a third of the day spent on noncore work. It’s time to revolutionize your traditional internal knowledge base and empower your employees and the teams that support them with a more intelligent way to access information.
*Forrester, AI is Ready for Employees, Not Just Customers, March 2018
When an employee reaches out to an internal support team like IT or Human Resources, it means they’ve hit a roadblock. Meanwhile, help desk agents find themselves answering the same questions over and over again. With Bold360, you can provide a more satisfying experience on both sides with intelligent self-service.
Frictionless experiences in everyday life are changing expectations at the office, too. If employees are using AI to easily find answers at home, why not at work? Support frustration is growing and it’s leading to attrition. In fact, 28% of employees are looking for jobs because of broken internal processes.** It’s time to break the cycle created by outdated internal knowledge base software.
**Lucid, Definitive Guide to America’s Most Broken Processes (ebook), 2018
Bold360 gives employees immediate answers to their questions, and by siphoning off routine inquiries, IT and HR teams can focus more time on those more complex, personal questions. And with data-driven insights at your fingertips, you never have to guess how to continue to improve that employee experience.
Give employees instant support and the confidence to solve their own problems anytime with Bold360’s AI chabot or dynamic search bar. Bold360’s chat widget can be built into many of the locations your employees are already using to do their work and collaborate, like MS Teams and SharePoint sites. And thanks to natural language processing, smart auto-suggestions, and conversational AI, your internal support bot speaks their language, helping them find what they’re looking for faster.
When Bold360 can’t solve the problem, it can seamlessly escalates the employee’s issue to a help desk team member, keeping all the context from the self-service interaction intact. Your help desk agents are fully up to speed before the live interaction begins, and your employees don’t have to repeat themselves. Win-win.
With Bold360, you’ll always have your finger on the pulse of your self-service success. The more it’s used, the more it learns. Real-time analytics show you exactly where you need to update internal knowledge base content to satisfy unanswered questions and improve work flows to create a better employee experience.
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