Intelligence, gathered.

Take a deep dive into the resources that can help you build your business.
And learn more about how you can use Bold360 to your full advantage.
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Case Studies |

Belfius Insurance

Chatbot at Belfius Insurance delivers cutting-edge customer service.

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Case Studies | AI, Customer Engagement, Customer Service

Discount Bank

Bold360 ai’s advanced natural language processing (NLP) technology, gives virtual assistant “Didi” the power to converse naturally in Hebrew in order to deliver personalized service to customers.

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Case Studies |

Fannie Mae

Ask Poli gives customers instant answers with 24x7 self-service.

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Case Studies | AI, Customer Engagement

Intuit Mint Bills

Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half

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Case Studies | Customer Engagement, Customer Service

Jenny Craig

Delivering personalized member support with ease.

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Case Studies | AI, Customer Engagement

JustFab

JustFab Inc. Utilizes Bold360 ai to Drive Customer Self-Service.

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Case Studies | Customer Service, Customer Engagement

Kars4Kids

Kars4Kids drives donation conversions with BoldChat.

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Case Studies | AI, Customer Engagement

Premium Credit

Premium Credit Rolls Out Bold360 ai’s Self-Service Solution and Sees Significant Results in Just 3 Months.

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Case Studies | AI, Customer Engagement

RBS

Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.

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Case Studies | Customer Engagement, Sales

Sullivan University

BoldChat helps Sullivan University make the grade.

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Case Studies | AI, Customer Engagement

Thomas Cook

Thomas Cook Streamlines WorldWide Support with Bold360 ai Self-Service.

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Case Studies | Customer Service, Sales

Timberland

Timberland makes impressive strides with Bold360.

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Case Studies | AI, Customer Engagement

UK Mail

UK Mail Leverages A.I. to Deliver Modern Service to Its Ever-Growing Customer Base.

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Case Studies | Customer Engagement, Sales

Web.com

Web.com takes control of their chat strategy with BoldChat.

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Case Studies | AI, Customer Engagement

Webs

Webs Takes Customer Service to the Next Level with Bold360 ai - Zendesk Integration.

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Case Studies | AI, Customer Engagement, Customer Service

Yatra

Keeping more customers on the move with AI self-service.

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Case Studies | AI, Customer Engagement, Customer Service

Zalando

Fashioning a modern and insightful self-help solution.

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Case Studies | Customer Service

STOPzilla

Improving support and saving money.

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Case Studies | Sales, Customer Service

Miyachi Unitek Corporation

A better way to provide service.

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Case Studies | Customer Service

Network Contacts

Network Contacts Forges a Strategic Partnership for Success.

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Case Studies | Sales, Customer Service

Signet

Opening new B2B communication channels for better service.

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Case Studies | Sales, Customer Service

Sundance Catalog

BoldChat replaces Instant Service resulting in instant improvements.

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Case Studies | Customer Engagement, Customer Service

Tech Mahindra

Personalizing telco support with innovative video kiosks.

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Case Studies | Sales, Customer Service

The North Face

The North Face delivers online customer care as advanced as its products.

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Case Studies | Customer Service

The American Society of Composers, Authors & Publishers

BoldChat helps ASCAP find its rhythm.

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Datasheets | Customer Engagement, Customer Service

Artificial Intelligence (AI) Terms & Glossary

Bold360 has you covered with a glossary of AI terms you need to know.

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Datasheets | Customer Engagement, AI, Customer Service

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

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Datasheets | Customer Engagement, AI, Customer Service

Integrate the Power of AI with Omni-Channel Engagement

Learn how Bold360 leverages artificial intelligence (AI) and natural language understanding (NLU) to make every customer interaction more personalized and contextual.

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Datasheets | Customer Engagement, Customer Service

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

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Datasheets | Customer Engagement, Customer Service

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

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Datasheets | Customer Engagement, AI, Customer Service

AI for Front-line Employees

Learn how Bold360 can make your front-line teams more efficient.

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Datasheets | Customer Engagement

Co-browsing with Confidence

Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.

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Datasheets | Customer Engagement

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

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Datasheets | Customer Engagement

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

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Datasheets | Customer Engagement

Email Management Made Simple

Learn how you can improve agent efficiency with a streamlined workflow.

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Datasheets | Customer Engagement, AI, Customer Service

Bold360 Suite Overview

See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.

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Datasheets | Customer Engagement

Optimize Engagement with our Mobile SDK

Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.

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Datasheets | Customer Engagement

Optimize Live Chat with Experiment Engine

Learn more about optimizing live chat with multivariate testing.

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Webinars | AI, Customer Engagement, Customer Service

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinars | AI, Customer Engagement, Customer Service

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinars | AI, Customer Engagement, Sales

Are You Wasting Money With Your Approach to Customer Engagement

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.

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Webinars | AI, Customer Engagement, Sales

Be Proactive Engaging Customers with AI

Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.

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Webinars | AI, Customer Engagement, Customer Service

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinars | AI, Customer Engagement, Customer Service

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinars | Customer Engagement, AI, Customer Service

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinars | AI, Customer Engagement, Customer Service

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinars | AI, Customer Engagement, Sales

Exceptional Service, Exceptional Results: 4 Principles for Building the Ultimate Customer Service Experience

An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.

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Webinars | AI, Customer Engagement, Customer Service

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinars | AI, Customer Engagement, Customer Service

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinars | Customer Engagement, AI, Customer Service

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinars | AI, Customer Engagement, Sales

Is 2019 the Year of the Human?

Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.

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Webinars | AI, Customer Engagement, Customer Service

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinars | AI, Customer Engagement, Customer Service

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinars | AI, Customer Engagement, Customer Service

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

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Webinars | AI, Customer Engagement, Sales

The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make

Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.

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Infographics | Customer Engagement, Customer Service, AI

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infographics | Customer Engagement, Customer Service, AI

Infographic: AI and Agent Harmony - The Customer Experience Advantage

See how everyone wins when agents and AI work in harmony with Bold360.

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Infographics | Customer Engagement, Customer Service, Sales

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infographics | AI, Customer Engagement, Customer Service

Infographic: Americans Can't Stand Bad Customer Service

Check out this infographic to see what crazy things people would rather do than wait on hold.

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Infographics | AI, Customer Engagement, Customer Service

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

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Infographics | Customer Engagement, Customer Service, Sales

Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations

See the difference chatbots can make in the B2B buying journey.

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Infographics | Customer Engagement, Customer Service, AI

Infographic: Conversational AI Solutions - The Happy Medium with Bold360

With so many AI solutions out there, how do you choose one that’s right for your business?

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Infographics | Customer Engagement, Customer Service, Sales

Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer

LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.

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Infographics | Customer Engagement, Customer Service, Best Practices

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

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Analyst Reports | Customer Service, Customer Engagement, AI, Best Practices

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

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Analyst Reports | Customer Service, Customer Engagement, AI

AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

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Analyst Reports | Customer Engagement, AI, Best Practices

Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)

Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.

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Analyst Reports | Customer Engagement, AI, Best Practices

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

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Analyst Reports | Customer Service, Customer Engagement, AI

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

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Analyst Reports | AI

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

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Videos | AI, Customer Service, Customer Engagement

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

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Videos | AI, Customer Service, Customer Engagement

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

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Videos | AI, Customer Service, Customer Engagement

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

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Videos | AI, Customer Service, Customer Engagement

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

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Videos | AI, Customer Service

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

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Videos | Customer Engagement, Customer Service, Sales

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Videos | Customer Service

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Videos | AI, Customer Service, Customer Engagement

Conversational Designer

Our Conversational Designer helps non-technical users quickly convert data source files into dynamic conversations with multiple questions and answers.

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Videos | AI, Customer Engagement

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

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Videos | AI, Customer Service, Customer Engagement

Fannie Mae's Ask Poli

Ask Poli gives customers instant answers with 24x7 self-service.

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Videos | AI

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

3 Ways Bold360 is Different

Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

How to Maximize Agent Productivity to Drive Results

Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.

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Whitepapers | Sales, Customer Engagement, AI

Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale

Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

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Whitepapers | Customer Engagement, AI

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

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Whitepapers | Sales, Customer Engagement, AI

Survey Results: Customer Expectations and Experiences with Online Shopping

Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Whitepapers | Customer Engagement, AI

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.