AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey


In 2018, Vanson Bourne and Bold360 surveyed business leaders and consumers across the globe to understand how these groups view Customer Experience (CX), determine where there is still friction in CX, and define how emerging technology like Artificial Intelligence (AI) can help deliver better outcomes.

Get the latest findings:

  • Consumers’ biggest frustrations with CX today
  • How businesses think they’re doing when it comes to CX (versus how consumers think they’re doing)
  • Why chat, self-service, and AI should be a part of your CX strategy

Download the full report to see how your CX processes compare.

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