Omni-Channel Customer Support in the Digital Age


Today’s multi-device, digital customers have higher expectations and are more empowered to change providers when they are dissatisfied. In fact, 82% of customers have stopped doing business with an organization following a bad experience.

Retailers need to do more to meet customer needs across channels and provide fast resolutions to improve loyalty. To be truly successful, they must be omni-channel, being there with the right support wherever their customer is to increase conversions and grow revenue.

In this on-demand webinar, we share trends impacting consumers’ growing dissatisfaction with their digital experiences and reveal business investments and priorities to help achieve your goals and win the hearts and minds of today’s connected customers. We’ll discuss:

  • The core expectations of today’s connected customer
  • How businesses should adapt their customer engagement strategy to improve customer experiences
  • The role of mobile support – apps, website and chat

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