2018 Trends: 3 Customer Service Predictions


As a customer service professional, you know that the commercialization of artificial intelligence (AI) is redefining the customer service industry and how work gets done.

Digital transformation efforts are driving more customer interactions away from phone-based support towards messaging channels accessible on a mobile device. These digital interactions are prime candidates for automation as a means of quickly connecting customers to the information they need at scale. At the same time, AI-driven interactions raise concerns about replacing agents with bots and their ability to deliver authentic experiences that customers desire.

In this 30-minute webinar, we'll share our three predictions of how today’s most disruptive technology force will reshape the customer service landscape… for better or worse… and steps you can take to prepare.

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