Self-Service Solution Triples Conversion Rates for Build.com.
Bold360 ai is enjoyed by Build.com's agents and customers alike. After implementing Bold360 ai, agents responded to 70% fewer inquiries, and customers converted at a 300% higher rate.
"Bold360 ai improved our customer service with immediate answers to tens of thousands of monthly inquiries and tripled our conversion rate. So it is no surprise our reps are absolutely in love with it."
Build.com is the fastest growing online home improvement retailer. As their business grew to offer over 700,000 products online to more than 5 million monthly visitors, the need to provide excellent customer service was imperative. Build.com was looking for a solution that could efficiently deal with incoming inquiries and provide immediate accurate answers to their customers. They needed a simple solution that could be implemented quickly and used by a team of over 150 agents.
Build.com needed to increase efficiency in the following areas:
Build.com assessed several solutions and chose Bold360 ai because of its ability to automate the FAQ cycle, and provide immediate answers to customers. Build.com was pleased with the product's ease of use and quick ROI.