Empower customers with online self service.
Online self service has quickly become a valued technology for customers and businesses alike. When seeking support or shopping for products and services online, online self service options allow customers to quickly find answers to questions without needing to wait for a response to an email or sit on hold waiting for a live support agent. Customers feel empowered to resolve their own issues and businesses are able to reduce support costs by eliminating the need for agents to respond to routine inquiries.
The best online self service solution should be paired with technology that allows customers to easily escalate an issue when self-service doesn’t satisfy their needs. For a growing number of companies worldwide, Bold360 provides business chat software that combines online self service with live chat online to help build better customer engagement.
An online self service solution from Bold360.
Bold360 is the market leader in solutions for live chat for a website. Powered by LogMeIn, Bold360 is a chat solution with easy-to-use tools that enable you to engage customers more effectively by offering the best live chat possible.
In addition to a live chat plugin for a website that includes options for chat, video chat and mobile chat, Bold360’s Auto Answer tool provides easy to use online self service capabilities. With Auto Answers, website visitors can easily find answers to frequently asked questions on their own and get escalated to a chat session when they need more advanced or personalized support. For businesses, Auto Answers can help free up resources to deal with more complicated issues by deflecting minor inquiries.
Bold360’s online self service solution is driven by our Adaptive Canned Messaging engine that features a built-in feedback mechanism which continually learns from and adapts to user feedback and interactions with content. Bold360 also provides full flexibility and control, with the ability to configure routing, and where, when and to whom online self service is offered.
Beyond online self service: superior tools for live chat
In addition to Auto Answers, Bold360 provides a rich set of features for engaging customers through their entire customer journey. These include:
- Live chat tools that include visitor monitoring, proactive chat and routing capabilities that allow you to customize engagement based on a user’s online behavior.
- Omni-channel engagement tools that allow you to manage chat, SMS*, Twitter* and email communications from one pane of glass.
- Mobile engagement tools that make it easy to deliver a superior mobile experience on any device a customer chooses.
- Built-in integrations and APIs that simplify the process of connecting chat data with other systems.
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