For today’s business leaders, getting the customer experience right is imperative – it’s no longer an option. Delivering a future-forward customer experience means going beyond NPS and retention rates and driving toward true customer centricity. What does that look like?
We got technologists, practitioners, and analysts together in a room to define it. Watch the highlight video to relive CXNext 2019.
Thinking about stepping up your CX? We recommend checking out our sponsor brands' customer engagement and remote support solutions as you plan your next move.
View photos from CXNext 2019.
Want to see more photos from CXNEXT?view more