As consumers increasingly turn to the Internet to research, compare and purchase products and services, offering live help with a chat service on a website can help you turn more visitors into customers.
While the Internet offers incredible convenience for consumers, the online shopping experience can also be difficult and frustrating. Visitors to a website often need direction, recommendations, and answers to questions that would typically be provided by a sales associate in a brick-and-mortar store. Live help through a chat solution can fill this need by connecting customers instantly with a customer service agent in real time.
The benefits of providing live help are substantial. Shoppers who receive live support are 4.6 times more likely to convert and they spend 60% more per purchase. Additionally, 63% of customers are more likely to return to a website that offers live help.
Bold360 provides live help in a market-leading chat solution.
When you want to provide the most effective live help for your customers, Bold360 offers a flexible and comprehensive solution for live website chat. Powered by LogMeIn, Bold360 provides live chat software for a website that is easy to implement, scale, and use right out-of-the-box. Most importantly, Bold360 is customizable in a way that showcases your brand and allows you to fine-tune nearly every aspect of your communications with customers. And with the ability to manage all points of contact — from live help chat, live video chat and mobile chat to email, Twitter and SMS – Bold360 can help you simplify and streamline omni-channel engagement.
With live online chat from Bold360, you can:
- Increase sales by connecting with customers and answering their questions at pivotal points in the sales process.
- Strengthen customer loyalty by consistently delighting and impressing them with a helpful chat experience.
- Improve operational efficiency by making the job of your customer service agents easier and letting them manage multiple customer conversations simultaneously.
Everything you need to deliver live help easily and effectively.
Bold360’s solution for live help includes a powerful set of tools that you can use right out-of-the-box to implement, manage, and scale a superior chat service. Features include:
- Live chat along with video chat, proactive chat, mobile chat and self-service options.
- Mobile tools to provide an outstanding chat experience on smartphones and tablets.
- Omni-channel engagement tools enabling management of all points of contact from one pane of glass.
- Administration and reporting tools putting you in the driver’s seat, with full control over routing, testing, permissions and security.
- Integrations and APIs that make it easy to aggregate customer data chat and other information sources.