Here to Provide the Answers Your Customers and Employees Need.

AI-powered self-service bot delivering consistent answers about your business in response to COVID-19.

See the self-service bot
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Why Businesses Choose Bold360

Better Customer Experience

Customer experience (CX) can make or break your business, so how you engage truly matters. Bold360 connects you to your customers over digital channels including live chat, chatbots, messaging apps, and social media – all in over 40 languages.

Optimize Engagements

Let your customers tell you what they need without even asking them. Bold360’s Voices Dashboard and knowledge management system capture key insights and tell you where to optimize.

Augment Support Teams with AI

The best outcomes happen when bots and human agents work together. Bold360’s bots stay busy in our agent workspace, monitoring conversations and retrieving information from integrated systems.

Reduce Agents’ Workloads

Chatbots answer routine questions 24/7 and remove the mundane work from busy agents’ plates. Deflect simple problems from your contact center and makes agents more productive with Bold360’s suite of products.

Better Experiences Start Here

Thanks to Bold360... I spend more time with customer who need me because chatbots deflect routine inquiries. Exceed Customer Expectations

Better Experiences Start Here

Thanks to Bold360... I spend less time searching for answers and more time helping customers. Streamline Knowledge Management

Better Experiences Start Here

Thanks to Bold360... We engage more website visitors and create more sales opportunities with a combination of bots and humans. Increase Customer Acquisition

Better Experiences Start Here

Thanks to Bold360... Our bots enable employee self-service, so I have more time to work on innovative projects. Get Back to Meaningful Work

Bold360 is a robust solution that offers not only web chat but also advanced features such as Email, visitor monitoring, and Twitter management. The interface is very user friendly, and can be very easily customized to fit your needs.

Marcy B., Program Manager

We have a whole team that uses chat and the customer experience is so much better for the customers and easiest for the agents.

Supervisor, Computer Networking Company

Love the way the interface looks and how I can view different chats at a time.

Supervisor, IT and Services Company

It is very easy to use which makes it easier to perform my job.

Customer Service Representative, HR Company

Bold360 works great to communicate with other departments, especially when working with other states.

Consultant, Telecommunications Company

Bold360 is a robust solution that offers not only web chat but also advanced features such as Email, visitor monitoring, and Twitter management. The interface is very user friendly, and can be very easily customized to fit your needs.

Marcy B., Program Manager

We have a whole team that uses chat and the customer experience is so much better for the customers and easiest for the agents.

Supervisor, Computer Networking Company