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Études de cas | Service clientèle

American Society of Composers, Authors & Publishers

BoldChat aide ASCAP à trouver son rythme.

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Études de cas | IA, Engagement client

Intuit Mint Bills

Mint Bills met en œuvre la plate-forme Bold360 ai pour diminuer le volume de son centre d'appel de près de moitié

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Études de cas | IA, Engagement client

JustFab

JustFab Inc. utilise Bold360 ai pour stimuler le libre service.

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Études de cas | Service clientèle, Engagement client

Kars4Kids

Kars4Kids stimule les conversions de dons avec BoldChat.

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Études de cas | IA, Engagement client

MyHeritage

92 millions d’utilisateurs. 9 langues différentes. Une solution à base d'IA.

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Études de cas | IA, Engagement client

Premium Credit

Premium Credit déploie la solution de libre service Bold360 ai et obtient des résultats significatifs en à peine 3 mois.

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Études de cas | IA, Engagement client

RBS

Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.

Études de cas | Engagement client, Ventes

Sullivan University

BoldChat aide Sullivan University à réussir avec mention.

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Études de cas | IA, Engagement client

Thomas Cook

Thomas Cook rationalise l'assistance dans le monde entier avec le libre service Bold360 ai.

Études de cas | Engagement client, Service clientèle

Tibco

Tibco transforme son activité pour demain avec BoldChat.

Études de cas | Service clientèle, Ventes

Timberland

Timberland fait des progrès impressionnants avec Bold360.

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Études de cas | IA, Engagement client

UK Mail

UK Mail fournit un service de meilleure qualité et plus rapide à sa clientèle en croissance constante.

Études de cas | Engagement client, Ventes

Web.com

Web.com prend le contrôle de sa stratégie de chat avec BoldChat.

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Études de cas | IA, Engagement client

Webs

Webs fait passer le service clientèle au niveau supérieur avec l'intégration de Bold360 ai et Zendesk.

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Fiches techniques | Engagement client, Service clientèle

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Fiches techniques | Engagement client, Service clientèle, IA

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Fiches techniques | Engagement client, IA, Service clientèle

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Fiches techniques | Engagement client

Co-browse

Securely browse with visitors and provide a seamless customer experience.

BoldChat-for-Mobile
Fiches techniques | Engagement client

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

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Webinaires | Engagement client, Ventes

2018 Trends: 3 Customer Service Predictions

Our three predictions of how today’s most disruptive technology force will reshape the customer service landscape… for better or worse… and steps you can take to prepare.

Webinaires | Engagement client

3 Customer Engagement Trends You Can't Ignore

We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.

Achieving-Harmony-Between-Bots-Humans
Webinaires | Engagement client, IA, Service clientèle

Achieving Harmony Between Bots & Humans

Learn how bots & human agents can work together to provide seamless, personalized interactions across all digital touch points.

Webinaires | Engagement client, Ventes

Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer

Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.

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Webinaires | Engagement client, Ventes, IA

Leveraging A.I. to deliver dramatically better deflection rates

See real-world examples of where A.I. was implemented to reduce the burden on live agents and the business outcomes achieved.

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Webinaires | Engagement client, Service clientèle, Meilleures pratiques

Make Every Customer Interaction Count

Hear how companies are leveraging both agent interactions and AI solutions to deliver better outcomes in every customer interaction.

Webinaires | Engagement client, Ventes

Mobile Customer Engagement for Retailers: How to Move from Hype to Success

Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.

Webinaires | Engagement client, Ventes

Mobile Engagement Matters. How Can You Stay Ahead?

For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.

Webinaires | Meilleures pratiques, Engagement client, Service clientèle, Ventes

Upcoming Events & Webinars

View our upcoming events and live webinars.

Infographies | Engagement client, Service clientèle

Infographic: Deliver the Omni-Channel Support Customers Want

A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.

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Infographies | Engagement client, Service clientèle, Ventes

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infographies | Engagement client, Service clientèle, Meilleures pratiques

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

Infographies | Meilleures pratiques, Engagement client

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Rapports d'analyse | Service clientèle, Engagement client, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

Rapports d'analyse | Service clientèle, Engagement client, IA

Market Overview: Chat Solutions For Customer Service

This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.

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Rapports d'analyse | IA

Forrester: Transform The Contact Center For Customer Service Excellence

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

Rapports d'analyse | Engagement client, Service clientèle

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

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Rapports d'analyse | Engagement client

Optimising Customer Experience in India and Southeast Asia

This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.

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Vidéos | Engagement client, Service clientèle, Ventes

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vidéos | Service clientèle

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Vidéos | IA, Engagement client

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Vidéos | Engagement client, Service clientèle

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

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Vidéos | IA

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Live-Chat-in-Support-Environments
Livres blancs | Meilleures pratiques

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Livres blancs | Meilleures pratiques

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Livres blancs | Engagement client, Service clientèle

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

idg-customer-engagement-and-support-in-a-connected-world-whitepaper-jpg
Livres blancs | Engagement client, Service clientèle, Ventes

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

maximizing-customer-engagement
Livres blancs | Engagement client, Service clientèle, Ventes

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

future-customer-engagement
Livres blancs | Meilleures pratiques, Engagement client, Service clientèle

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Livres blancs | Engagement client, IA

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Études de cas | Service clientèle

STOPzilla

Améliorer l'assistance en réalisant des économies.

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Études de cas | Ventes, Service clientèle

Miyachi Unitek Corporation

Une meilleure façon de fournir une assistance.

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Études de cas | Service clientèle

Network Contacts

Network Contacts noue un partenariat stratégique pour réussir.

Études de cas | Ventes, Service clientèle

Signet

Ouvrir de nouveaux canaux de communication B2B pour un service de meilleure qualité.

Études de cas | Ventes, Service clientèle

Sundance Catalog

BoldChat remplace Instant Service et se signale par une amélioration immédiate.

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Études de cas | Engagement client, Service clientèle

Tech Mahindra

Personnalisation de l'assistance dans les télécommunications avec des bornes vidéo innovantes.

Études de cas | Ventes, Service clientèle

The North Face

The North Face fournit un service clientèle aussi évolué que ses produits.