With this release, Bold360 delivers Proactive AI, enabling companies to to deliver timely and relevant chatbot messages for a variety of use cases, from lead acquisition to conversion and into post-sale support.
Serving your customers in their native language boosts conversions and brand loyalty. But staffing a multilingual contact center can be expensive. That’s why we continue to expand the languages we offer with chatbots and translation services.
Our conversational AI chatbot is now fluent in German, Dutch, Norwegian, and Hindi (in addition to English and Hebrew).
Automatic translations for the chatbot via GeoFluent Translation Services are in beta. GeoFluent remains available to Bold360 customers using live agent chat.View Language Datasheet
Sharing rich media like pictures and videos enhances a chat conversation, but in a small chat window, you have to do it right.
Carousel cards are a great way to fit a lot of content inside a chat widget, and with our new Carousel Card builder, it’s even easier to create these scrolls of actionable links, pictures, and videos.
Learn more about self-service
In this release we delivered several new features in the Monitor View of the Dashboard.
Review the August 2018 Release