We know that giving your prospects and customers a better experience means we have to give you a better experience. That’s why we’re rolling out BOLD new features that enable you to be there when they need you most, even if it's after hours or in a language you don't understand. Here are some of the highlights from this release:
With this release, Bold360 delivers Proactive AI, enabling companies to to deliver timely and relevant chatbot messages for a variety of use cases, from lead acquisition to conversion and into post-sale support.
Serving your customers in their native language boosts conversions and brand loyalty. But staffing a multilingual contact center can be expensive. That’s why we continue to expand the languages we offer with chatbots and translation services.
Our conversational AI chatbot is now fluent in German, Dutch, Norwegian, and Hindi (in addition to English and Hebrew).
Automatic translations for the chatbot via GeoFluent Translation Services are in beta. GeoFluent remains available to Bold360 customers using live agent chat.
Sharing rich media like pictures and videos enhances a chat conversation, but in a small chat window, you have to do it right.
Carousel cards are a great way to fit a lot of content inside a chat widget, and with our new Carousel Card builder, it’s even easier to create these scrolls of actionable links, pictures, and videos.
In this release we delivered several new features in the Monitor View of the Dashboard.