Smart Routing and Resource Management
Knowledge Management System
Knowledge Base Reinvented
Take an outside-in approach to delivering the best results.
Most companies build their knowledge base through internal efforts, assuming what questions or issues customers will bring. Bold360 ai takes the opposite approach, identifying friction points and gaps where new knowledge articles are required. You'll know exactly where to focus, so you can work more efficiently.
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Simplified Knowledge Management Software
Easy and accessible for customers and agents.
Customers run from complex and confusing knowledge bases. Bold360's knowledge management system provides an easily navigated system for a first-class customer journey that empowers customer to help themselves. Agents can also find information easily, allowing them to work more productively and help customers more accurately.
Ubiquitous Knowledge Management and Delivery
Deliver a consistent customer experience, everywhere.
With Bold360 ai, company knowledge is centralized and remains consistent whether accessed by web self-service, mobile applications, email, chat, social media, or any other customer engagement platform. One set of information ensures that company knowledge can be accessed quickly and efficiently across all touchpoints.
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Featured Resources
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: The Second Coming Of Digital-First Customer Service Solutions
Forrester highlights Bold360 as one of three full-featured solutions for AI-fueled digital-first customer engagement.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Case Studies | AI, Customer Engagement
Intuit Mint Bills
Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half
Whitepapers | Customer Engagement, AI
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.