Smart Routing and Resource Management
Smart Routing and Resource Management
Focus your knowledge base efforts where it matters most.
Do more with less by letting your customers guide you.
Where other AI and knowledge base systems require significant upfront investment, Bold360 ai immediately identifies friction points and gaps in available resources, so you know where to take action. Self-service analytics allows both agents and customers to have easy access to the same centralized system for consistent and reliable information.
Explore Knowledge Management
Bots and humans, together in harmony.
Seamlessly transition between AI and agent with intelligent routing.
Bold360 ai is the industry's most tightly integrated agent and bot solution. A front-line experience delivered by bots is consistent and scalable, and it frees up agents to do what they're best at - delivering superior service where it matters most. With intelligent routing, handoffs are seamless, and AI continues to assist agents to deliver the best outcome.
Attain Bot/Human Harmony
Featured Resources
Videos | AI
What is Bold360 ai?
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
Whitepapers | Customer Engagement, AI
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: 2018 Customer Service Trends
This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
Analyst Reports | Customer Service, Customer Engagement, AI
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.