Smart self-service analytics and
resource management offer the
right resource at the right time
Why spend years creating content based on guesses? Know what answers your customers are looking for with AI analytics, and connect them to the resolution they seek, whether through an online article or live agent.
Focus your knowledge base efforts where it matters most.
Do more with less by letting your customers guide you.
Where other AI and knowledge base systems require significant upfront investment, Bold360 ai immediately identifies friction points and gaps in available resources, so you know where to take action. Self-service analytics allows both agents and customers to have easy access to the same centralized system for consistent and reliable information.
Bots and humans, together in harmony.
Seamlessly transition between AI and agent with intelligent routing.
Bold360 ai is the industry's most tightly integrated agent and bot solution. A front-line experience delivered by bots is consistent and scalable, and it frees up agents to do what they're best at - delivering superior service where it matters most. With intelligent routing, handoffs are seamless, and AI continues to assist agents to deliver the best outcome.
Featured Resources
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.
Discover smarter, more personalized engagement.