Smart self-service analytics and resource management
offer the right resource at the right time

Why spend years creating content based on guesses? Know what answers your customers are looking for with AI analytics, and connect them to the resolution they seek, whether through an online article or live agent.

Focus your knowledge base efforts where it matters most.

Do more with less by letting your customers guide you.

Where other AI and knowledge base systems require significant upfront investment, Bold360 ai immediately identifies friction points and gaps in available resources, so you know where to take action. Self-service analytics allows both agents and customers to have easy access to the same centralized system for consistent and reliable information.

Explore Knowledge Management

Bots and humans, together in harmony.

Seamlessly transition between AI and agent with intelligent routing.

Bold360 ai is the industry's most tightly integrated agent and bot solution. A front-line experience delivered by bots is consistent and scalable, and it frees up agents to do what they're best at - delivering superior service where it matters most. With intelligent routing, handoffs are seamless, and AI continues to assist agents to deliver the best outcome.

Attain Bot/Human Harmony

Featured Resources

Whitepapers | Customer Engagement, AI

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.

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Analyst Reports | Customer Service, Customer Engagement, AI

AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

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Analyst Reports | Customer Service, Customer Engagement, AI, Best Practices

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

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Analyst Reports | Customer Engagement, AI, Best Practices

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

View Now

Smart self-service analytics and resource managementoffer the right resource at the right time

Focus your knowledge base efforts where it matters most.

Do more with less by letting your customers guide you.

Bots and humans, together in harmony.

Seamlessly transition between AI and agent with intelligent routing.

Featured Resources

Smart self-service analytics and resource management
offer the right resource at the right time