With Bold360, nothing is locked inside a black box. You have access to every insight and have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.
Know what your customers are looking for and where they’re experiencing friction, so you can impact you customer experience (CX). Bold360 shows you real-time data so you can take real-time action. You can see what questions your customers are asking and where they’re asking it for a clear view of the customer journey.
Analytic reliability is built through consistency. You can’t measure what is or isn’t working if agents and customers are getting different answers for the same queries. Bold360 ensures uniformity of responses by consolidating all data into one centralized knowledge base, showing you where you should create and update articles, and consistently routing the same queries to the right resource for resolution.
Most AI solutions available today require years of data and specific scripting to get started. Bold360 ai allows you to begin with what you have and learns from every interaction, identifying customer pain points and areas where you can optimize the customer experience as you go.
Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Discover smarter, more personalized engagement.