Know what your customers are looking for and where they’re experiencing friction, so you can impact you customer experience (CX). Bold360 shows you real-time data so you can take real-time action. You can see what questions your customers are asking and where they’re asking it for a clear view of the customer journey.
Analytic reliability is built through consistency. You can’t measure what is or isn’t working if agents and customers are getting different answers for the same queries. Bold360 ensures uniformity of responses by consolidating all data into one centralized knowledge base, showing you where you should create and update articles, and consistently routing the same queries to the right resource for resolution.
Most AI solutions available today require years of data and specific scripting to get started. Bold360 ai allows you to begin with what you have and learns from every interaction, identifying customer pain points and areas where you can optimize the customer experience as you go.