When customers need a little extra help or handholding, agents can immediately take action with a remote support session. Agents never lose sight of vital information, and customers appreciate the personalized service and quick resolution.
Take control of your customer’s Windows or Mac computer instantly and securely. Remote control with Bold360 survives reboots, automatically reconnects and can be recorded, giving your customer fast support and peace of mind.
Help remove any obstacles a site visitor encounters by initiating live co-browsing sessions within Bold360. Control the visitor's browser, highlight areas of interest, and assist with form completion. Additional visual assistance helps agents resolve customer inquiries more quickly, leading to faster resolutions and improved customer satisfaction.
Agents and customers can send and receive files easily and securely without having to switch applications or wait for an email. File transfer even works between computers and mobile devices – so customers can send a photo or a document while on the go.
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.
Discover smarter, more personalized engagement.