Privacy & Security
Privacy & Security
Security & Permissions
Keep your business and customer data safe and sound.
Data breaches can send your business into a tailspin. Safeguard your operations with access to a number of security options and permissions that put you in control of how your data is used and secured.
- Protect sensitive customer data
- Control user logins
- Authorize agent access to advanced tools
- And more
GDPR-Ready
In full compliance with the General Data Protection Regulation (GDPR).
Bold360 is always working to stay one step ahead in meeting the regulatory requirements our customers are expected to meet. If your business maintains or processes the personal data of European Union (EU) citizens, rest assured that Bold360 supports your compliance with the General Data Protection Regulation (GDPR).
Learn more about GDPR compliance
PCI Compliant
Sensitive customer information? We’ve got you covered.
We know one of the most critical components to customer engagement is facilitating transactions. Bold360’s software keeps customer data- including payment information- safe and secure throughout the entire customer journey.
- Integrates seamlessly with payment processing platforms
- Facilitate secure transactions from the chat window
- Set permissions on what your team has access to
Featured Resources
Analyst Reports | Customer Service, Customer Engagement, AI
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: Choose The Right Customer Service Solution For Your Business
This report provides an overview of technologies to consider when looking for a differentiated customer experience for your company.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Whitepapers | Best Practices, Customer Engagement, Customer Service
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.