Privacy & Security
In today’s digital world, safeguarding customer and company data is mandatory. At Bold360, we not only work to deliver on customer requests for privacy and security, but we also stay on the forefront of new guidelines and regulations to protect our customers, so you can protect yours.
Security & Permissions
Keep your business and customer data safe and sound.
Data breaches can send your business into a tailspin. Safeguard your operations with access to a number of security options and permissions that put you in control of how your data is used and secured.
- Protect sensitive customer data
- Control user logins
- Authorize agent access to advanced tools
- And more
GDPR-Ready
In full compliance with the General Data Protection Regulation (GDPR).
Bold360 is always working to stay one step ahead in meeting the regulatory requirements our customers are expected to meet. If your business maintains or processes the personal data of European Union (EU) citizens, rest assured that Bold360 supports your compliance with the General Data Protection Regulation (GDPR).
PCI Compliant
Sensitive customer information? We’ve got you covered.
We know one of the most critical components to customer engagement is facilitating transactions. Bold360’s software keeps customer data- including payment information- safe and secure throughout the entire customer journey.
- Integrates seamlessly with payment processing platforms
- Facilitate secure transactions from the chat window
- Set permissions on what your team has access to
Featured Resources
Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.
Discover smarter, more personalized engagement.