Live Chat

At the heart of Bold360 is a world-class live chat solution. Built with robust and powerful technology, our live chat empowers you to engage and convert more visitors, while boosting agent efficiency and effectiveness. In other words, it lets you up your game both externally and internally.

Customizations

Make it yours. Easy.

To ensure that Bold360 works for your specific business and goals, we’ve handed over the controls. Customize nearly everything in Bold360, including the aesthetics of windows and buttons, as well as the configurations of proactive chat rules and the Agent Workspace.

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Proactive chat

Engage more visitors, and boost conversions.

Proactive chatters are six times more likely to buy than average website visitors, so we’ve bolstered Bold360's proactive chat engine with powerful features. Target a website visitor with the right message at the right time to engage in a live chat interaction.

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Mobile

Make every experience match expectations.

Deliver a great experience time after time, regardless of the device your customers are using. Bold360 dynamically renders your chat interface based on the device's screen. And you can create a unique set of proactive chat rules tailored for mobile visitors.

  • High-Resolution Retina Display
  • Screen Adaptation Capabilities
  • Mobile Chat Invitations
  • Layered Chat Windows
  • iPhone Agent App
  • Mobile SDK
  • Mobile Reporting
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Self-service

Cater to problem solvers.

Allow customers to quickly self-service routine support and sales issues. Create and access canned responses to frequently asked inquiries. Our Adaptive Messaging™ algorithm automatically searches the repository based on real-time conversations.

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Visitor monitoring

Deliver tailored engagements based on visitor behavior.

Follow along as website visitors move from page to page. Capture critical information including if they’ve been onsite before, how they arrived (such as search engine keywords used), geographic information, and more. And use the information to deliver truly personalized service.

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Chat surveys

Ensure quality and capture contact information.

Bold360 gives you several opportunities to secure valuable information. Collect contact information from the visitor before a chat begins, keep them posted on time expectations while they’re waiting in queue, gauge their satisfaction after the chat, and more.

  • Pre-Chat Survey
  • Offline Email Form
  • Prompt to Remain in Chat
  • Email & Auto-Email Transcripts
  • In-Queue Messages
  • Post-Chat Surveys
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Agent Workspace

One single, supportive screen.

Bold360's modern, intuitive UI was specifically designed to make agents more efficient and effective. It's entirely web-based for ease of use and universal access, and includes helpful shortcuts to help agents work faster.

View eBook: 5 Tips for Live Chat Agent Success
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Discover smarter, more personalized engagement.

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