To ensure that Bold360 works for your specific business and goals, we’ve handed over the controls. Customize nearly everything in Bold360, including the aesthetics of windows and buttons, as well as the configurations of proactive chat rules and the Agent Workspace.Learn more
Proactive chatters are six times more likely to buy than average website visitors, so we’ve bolstered Bold360's proactive chat engine with powerful features and AI capabilities. Target a website visitor with the right message at the right time to engage in a chat interaction with either a virtual or live agent.Learn more
Deliver a great experience time after time, regardless of the device your customers are using. Bold360 dynamically renders your chat interface based on the device's screen. And you can create a unique set of proactive chat rules tailored for mobile visitors.
Allow customers to quickly self-service routine support and sales issues. Our AI understands a user's intent and draws responses and recommendations from a unified knowledge base to ensure your customers get consistent answers across all channels.
Follow along as website visitors move from page to page. Capture critical information including if they’ve been onsite before, how they arrived (such as search engine keywords used), geographic information, and more. And use the information to deliver truly personalized service.Learn more
Bold360 gives you several opportunities to secure valuable information. Collect contact information from the visitor before a chat begins, keep them posted on time expectations while they’re waiting in queue, gauge their satisfaction after the chat, and more.
Bold360's modern, intuitive UI was specifically designed to make agents more efficient and effective. It's entirely web-based for ease of use and universal access, and includes helpful shortcuts to help agents work faster.View eBook: 5 Tips for Live Chat Agent Success