To ensure that Bold360 works for your specific business and goals, we’ve handed over the controls. Customize nearly everything in Bold360, including the look of live chat windows and buttons, as well as the configuration of proactive chat rules and the Agent Workspace.Learn More About Chat Box Customization
Customers who chat with an agent are six times more likely to buy than another website visitor, so we’ve bolstered Bold360's proactive chat engine with powerful features and AI capabilities. Target a website visitor with the right message at the right time to engage in a chat interaction with either a live or virtual chat agent.Learn more about Proactive Chat
Deliver a great experience time after time, regardless of the channel or device your customers are using. Bold360 dynamically renders your live chat interface based on the device's screen. And you can create a unique set of proactive chat rules tailored for mobile visitors.
Allow customers to quickly self-service routine support and sales issues. Our AI understands a user's intent and draws responses and recommendations from a unified knowledge base to ensure your customers get consistent answers across all channels.LEARN MORE ABOUT CUSTOMER SELF-SERVICE
Follow along as website visitors move from page to page. Capture critical information including if they’ve been onsite before, how they arrived (such as search engine keywords used), geographic information, and more. And use the information to deliver truly personalized service.Learn more
Bold360 gives you several opportunities to secure valuable information. Collect contact information from the visitor before a chat begins, keep them posted on time expectations while they’re waiting in queue, gauge their satisfaction after the chat, and more.
Bold360's modern, intuitive UI was specifically designed to make live chat agents more efficient and effective. It's entirely web-based for ease of use and universal access, and includes helpful shortcuts to help live chat agents work faster.
Bold360’s rich and intuitive features help enterprises create a differentiated user experience. Seamless omni-channel engagement over live chat, email, SMS, video, and social media enhance interactions and increase customer satisfaction.
More Live Chat Information: