At the heart of Bold360 is a world-class live chat software for your website. Built with robust and powerful technology, our live chat solution empowers you to engage and convert more visitors, while boosting agent efficiency and effectiveness. In other words, it lets you up your game both externally and internally.
To ensure that Bold360 live chat works for your website, business and goals, we’ve handed over the controls. Customize nearly everything in Bold360, including the look of the live chat widget and buttons, as well as the configuration of proactive chat rules and the Agent Workspace.
Customers who chat with an agent are six times more likely to buy than another website visitor, so we’ve bolstered Bold360's proactive chat engine with powerful features and AI capabilities. Target a website visitor with the right message at the right time to engage in a chat interaction with either a live or virtual chat agent.
Deliver a great experience time after time, regardless of the channel or device your customers are using. Bold360 dynamically renders your live chat tool’s interface based on the device's screen. And you can create a unique set of proactive chat rules tailored for live chat on mobile.
Allow customers to quickly self-service routine support and sales issues. Our AI understands a user's intent and draws responses and recommendations from a unified knowledge base to ensure your customers get consistent answers across all channels.
Follow along as website visitors move from page to page. Capture critical information including if they’ve been onsite before, how they arrived (such as search engine keywords used), geographic information, and more. And use the information to deliver a truly personalized live chat service.
Bold360 gives you several opportunities to secure valuable information. Collect contact information from the visitor before a chat begins, keep them posted on time expectations while they’re waiting in queue, gauge their satisfaction after the live chat session, and more.
Turn any live chat into a video session for visual demonstrations or consultations. Configure it the way you want with proactive rules-based invitations, an adjustable video chat window, and one or two-way audio and video controls. Zero downloads, zero plugins, instant connectivity.
Bold360's modern, intuitive live chat software UI was specifically designed to make chat agents more efficient and effective. It's entirely web-based for ease of use and universal access, and includes helpful shortcuts to help live chat agents work faster.
Bold360’s rich and intuitive live chat features help enterprises create a differentiated user experience. Seamless omni-channel engagement over live chat on their website, email, SMS, video, and social media enhance interactions and increase customer satisfaction.
More Live Chat Software Information: What is Live Chat?
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