Automatically send valuable data uncovered in chats to Salesforce, so you always have rich information at your fingertips. You can save full transcripts including links and images, behind-the-scenes information like referrer and chat launch URLs, geo-IP data, and lead information, including contact details.
Link Bold360 with your ticketing system to streamline your contact center workflow and increase efficiencies. Agents get instant access to information from Zendesk while working in Bold360, without needing to toggle between applications. And by adding live chat to Zendesk help pages, you can monitor and proactively engage with customers looking for assistance.
Break down language barriers and broaden your geographic reach by chatting with customers in their native language. GeoFluent translates the online conversation in real-time for a seamless experience on both ends.
See how live chat and your website are working together by integrating your site’s chat data into your overall web analytics assessment. View chatters as standalone visitor types, see how chat influences key website metrics, track how chat influences goals, and discover what type of traffic is likely to engage in chats.
You don’t have to start from scratch when it comes to providing data for your chatbot. Realize value sooner by integrating your already developed Knowledge Bases. With Bold360’s native integration with ServiceNow, you can easily import your existing ServiceNow knowledge directly into Bold360. Securely sync articles & metadata to ensure new and changes to existing content is quickly synchronized.