Integrations

Salesforce®

Automatically send valuable data uncovered in chats to Salesforce, so you always have rich information at your fingertips. You can save full transcripts including links and images, behind-the-scenes information like referrer and chat launch URLs, geo-IP data, and lead information, including contact details.

• Create an object from an active or inactive chat to make the complete chat history visible from within the Salesforce record.
• Push Bold360 data into any type of Salesforce object, even custom objects, without leaving the chat.
• Chats are automatically associated and appropriately assigned within Salesforce.
• Customize the view so agents only see the fields you want them to.

GeoFluent by Lionbridge

Break down language barriers and broaden your geographic reach by chatting with customers in their native language. GeoFluent translates the online conversation in real-time for a seamless experience on both ends.

• Supports more than 40 languages, including English, French, Spanish, German, Italian, Portuguese, Russian, Arabic, Traditional and Simplified Chinese, and Japanese.
• Identifies and translates branded terms, industry lexicon, slang, typos and communication shortcuts, resulting in higher quality translations.
• Agents can choose to preview translated text and make adjustments, if needed, before sending to the visitor.
• Supports “language swapping,” where agents can see when a visitor’s language has changed and quickly alter the conversation to adapt to the new language.

ServiceNow

You don’t have to start from scratch when it comes to providing data for your chatbot. Realize value sooner by integrating your already developed Knowledge Bases. With Bold360’s native integration with ServiceNow, you can easily import your existing ServiceNow knowledge directly into Bold360. Securely sync articles & metadata to ensure new and changes to existing content is quickly synchronized.