Automatically send valuable data uncovered in chats to Salesforce, so you always have rich information at your fingertips. You can save full transcripts including links and images, behind-the-scenes information like referrer and chat launch URLs, geo-IP data, and lead information, including contact details.
Link Bold360 with your ticketing system to streamline your contact center workflow and increase efficiencies. Agents get instant access to information from Zendesk while working in Bold360, without needing to toggle between applications. And by adding live chat to Zendesk help pages, you can monitor and proactively engage with customers looking for assistance.
Break down language barriers and broaden your geographic reach by chatting with customers in their native language. GeoFluent translates the online conversation in real-time for a seamless experience on both ends.
See how live chat and your website are working together by integrating your site’s chat data into your overall web analytics assessment. View chatters as standalone visitor types, see how chat influences key website metrics, track how chat influences goals, and discover what type of traffic is likely to engage in chats.
Bold360 is the future of intelligent customer engagement. It gives your business a 360-degree view of your customer in real time, so you can deliver exceptional experiences across any channel or device.