Integrations & APIs

Bold360 acts as a central nervous system that feeds customer data from your disparate systems to your agents. Use our pre-built integrations, or quickly build your own to refine the engagement experience for both agents and customers.

Home Integrations & APIs
Salesforce

Easily channel Salesforce data into Bold360 to deliver personalized experiences to your customers by leveraging your CRM database.

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ServiceNow

Get up and running faster by using your existing Knowledge Base. Our out-of-the-box integration with ServiceNow ensures articles are synchronized seamlessly within Bold360.

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Zendesk

Streamline your contact center workflow and increase efficiencies. Within Zendesk, agents can instantly access answers from the Bold360 Knowledge Base without switching between applications.

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GeoFluent by Lionbridge

Effortlessly communicate with customers in their native language. Incoming and outgoing messages can be instantly translated into more than 40 languages.

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Google Analytics

Improve customer experiences by integrating Google Analytics and Bold360. Analyze business impact, increase conversions, and reduce costs by tracking your website visitors’ behavior and activity.

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APIs

Break down barriers between applications.

When everything is interconnected, you can maximize what can be accomplished. Bold360's robust APIs let you integrate with other systems, export large amounts of data out of Bold360, optimize workflow management, automate agent setup, and more.

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SDKs

Fully customize your desktop and mobile deployments.

The Bold360 SDK framework enables you to integrate Bold360 into your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.

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Featured Resources
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Analyst Reports | Customer Engagement, AI, Best Practices

Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)

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