Integrations & APIs

Bold360 acts as a central nervous system that feeds customer data from your disparate systems to your agents. Use our pre-built integrations, or quickly build your own to refine the engagement experience for both agents and customers.


Chats often contain valuable lead or opportunity information. Automatically send chat data, including transcripts, to Salesforce without leaving Bold360.

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Streamline your contact center workflow and increase efficiencies. Agents can instantly access information from Zendesk without needing to switch between applications.

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GeoFluent by Lionbridge

Effortlessly communicate with customers in their native language. Incoming and outgoing chat messages can be instantly translated in more than 40 languages.

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Google Analytics

See how chat influences key website metrics, track how chat influences goals, and discover what type of traffic is likely to engage in chat.

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Break down barriers between applications.

When everything is interconnected, you can maximize what can be accomplished. Bold360's robust APIs let you integrate with other systems, export large amounts of data out of Bold360, optimize workflow management, automate agent setup, and more.

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Fully customize your desktop and mobile deployments.

The Bold360 Chat Window SDK framework enables you to implement a fully customized chat window and integrate Bold360 with your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.

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Discover smarter, more personalized engagement.

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