Integrations & APIs
Integrations & APIs
Salesforce
Easily channel Salesforce data into Bold360 to deliver personalized experiences to your customers by leveraging your CRM database.
ServiceNow
Get up and running faster by using your existing Knowledge Base. Our out-of-the-box integration with ServiceNow ensures articles are synchronized seamlessly within Bold360.
Zendesk
Streamline your contact center workflow and increase efficiencies. Within Zendesk, agents can instantly access answers from the Bold360 Knowledge Base without switching between applications.
GeoFluent by Lionbridge
Effortlessly communicate with customers in their native language. Incoming and outgoing messages can be instantly translated into more than 40 languages.
Google Analytics
Improve customer experiences by integrating Google Analytics and Bold360. Analyze business impact, increase conversions, and reduce costs by tracking your website visitors’ behavior and activity.
APIs
Break down barriers between applications.
When everything is interconnected, you can maximize what can be accomplished. Bold360's robust APIs let you integrate with other systems, export large amounts of data out of Bold360, optimize workflow management, automate agent setup, and more.
Learn moreSDKs
Fully customize your desktop and mobile deployments.
The Bold360 SDK framework enables you to integrate Bold360 into your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.
Learn more
Featured Resources
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: Choose The Right Customer Service Solution For Your Business
This report provides an overview of technologies to consider when looking for a differentiated customer experience for your company.
Analyst Reports | Customer Service, Customer Engagement, AI
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Whitepapers | Best Practices, Customer Engagement, Customer Service
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.