FeaturesIntegrations & APIs
Integrations
Harmony included, right out of the box.
Salesforce
Chats often contain valuable lead or opportunity information. Automatically send chat data, including transcripts, to Salesforce without leaving Bold360.
Zendesk
Streamline your contact center workflow and increase efficiencies. Agents can instantly access information from Zendesk without needing to switch between applications.
GeoFluent by Lionbridge
Effortlessly communicate with customers in their native language. Incoming and outgoing chat messages can be instantly translated in more than 40 languages.
Google Analytics
See how chat influences key website metrics, track how chat influences goals, and discover what type of traffic is likely to engage in chat.
APIs
Break down barriers between applications.
When everything is interconnected, you can maximize what can be accomplished. Bold360's robust APIs let you integrate with other systems, export large amounts of data out of Bold360, optimize workflow management, automate agent setup, and more.
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SDKs
Fully customize your desktop and mobile deployments.
The Bold360 Chat Window SDK framework enables you to implement a fully customized chat window and integrate Bold360 with your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.
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Featured Resources
Datasheets | Customer Engagement
APIs and SDKs
Connect. Extend. Simplify. Leverage BoldChat to its fullest potential.
Datasheets | Customer Engagement
Bold360 Architecture and Application Control
A technical overview of Bold360’s security.
Datasheets | Customer Engagement
Salesforce® Integration
The Salesforce module enables and automates this process with the same flexibility and power customers have come to expect from BoldChat.
Datasheets | Customer Engagement
Zendesk Integration
Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers.
Discover smarter, more personalized engagement.
Bold360 is the future of intelligent customer engagement. It gives your business a 360-degree view of your customer in real time, so you can deliver exceptional experiences across any channel or device.