Integrations & APIs
Integrations & APIs
Salesforce
Easily channel Salesforce data into Bold360 to deliver personalized experiences to your customers by leveraging your CRM database.
ServiceNow
Get up and running faster by using your existing Knowledge Base. Our out-of-the-box integration with ServiceNow ensures articles are synchronized seamlessly within Bold360.
Zendesk
Streamline your contact center workflow and increase efficiencies. Within Zendesk, agents can instantly access answers from the Bold360 Knowledge Base without switching between applications.
GeoFluent by Lionbridge
Effortlessly communicate with customers in their native language. Incoming and outgoing messages can be instantly translated into more than 40 languages.
Google Analytics
Improve customer experiences by integrating Google Analytics and Bold360. Analyze business impact, increase conversions, and reduce costs by tracking your website visitors’ behavior and activity.
APIs
Break down barriers between applications.
When everything is interconnected, you can maximize what can be accomplished. Bold360's robust APIs let you integrate with other systems, export large amounts of data out of Bold360, optimize workflow management, automate agent setup, and more.
Learn moreSDKs
Fully customize your desktop and mobile deployments.
The Bold360 SDK framework enables you to integrate Bold360 into your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.
Learn more
Featured Resources
Analyst Reports | Customer Engagement, AI, Best Practices
Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
Analyst Reports | Customer Service, Customer Engagement, AI
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Analyst Reports | Customer Service, Customer Engagement, AI, Best Practices
Aberdeen Research Report - AI in the Contact Center
This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.