Integrations & APIs

Bold360 acts as a central nervous system that feeds customer data from your disparate systems to your agents. Use our pre-built integrations, or quickly build your own to refine the engagement experience for both agents and customers.

Home Agent Integrations & APIs
Salesforce

Chats often contain valuable lead or opportunity information. Automatically send chat data, including transcripts, to Salesforce without leaving Bold360.

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Zendesk

Streamline your contact center workflow and increase efficiencies. Agents can instantly access information from Zendesk without needing to switch between applications.

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GeoFluent by Lionbridge

Effortlessly communicate with customers in their native language. Incoming and outgoing chat messages can be instantly translated in more than 40 languages.

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Google Analytics

See how chat influences key website metrics, track how chat influences goals, and discover what type of traffic is likely to engage in chat.

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APIs

Break down barriers between applications.

When everything is interconnected, you can maximize what can be accomplished. Bold360's robust APIs let you integrate with other systems, export large amounts of data out of Bold360, optimize workflow management, automate agent setup, and more.

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SDKs

Fully customize your desktop and mobile deployments.

The Bold360 Chat Window SDK framework enables you to implement a fully customized chat window and integrate Bold360 with your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.

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Featured Resources
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Analyst Reports | Customer Service, Customer Engagement, A.I.

Forrester Report: 2018 Customer Service Trends

This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Analyst Reports | A.I.

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
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Whitepapers | Customer Engagement, A.I.

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.
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Whitepapers | Customer Engagement, Customer Service, Sales

Customer Engagement and Support in a Connected World

This whitepaper explores how digital consumers will become even more demanding as new technologies emerge and younger generations gain buying power.

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