Harmony with Bots and Humans
Harmony with Bots and Humans
Seamless Bot-to-Agent Transitions
Works like a handshake, feels like a high five.
As the industry's most tightly integrated agent and bot solution, Bold360 ensures seamless transition from bot to agent. Transfers take place in the same chat window or across channels of engagement for a seamless customer experience.
Bot Assistance for Agents
Make every agent interaction more effective.
Bots have your back. A.I. assists the agent's workflow and recommends content to use for greater efficiency and better outcomes. Agents will have the information they need, when they need it, for the ultimate assist.
Fast Agent Training
Bots are here to help, starting on day one.
With bots by their side, newly hired agents are never alone. Because of the extra help powered by AI, agent training time and costs can be substantially reduced. And as interactions with customers become more positive and productive, job satisfaction increases.
Featured Resources
Whitepapers | Customer Engagement, AI
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: The Second Coming Of Digital-First Customer Service Solutions
Forrester highlights Bold360 as one of three full-featured solutions for AI-fueled digital-first customer engagement.
Videos | AI, Customer Engagement
Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans
Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.