Your customers’ fast path to resolution is also your path to scale. Companies using customer self-service software enjoy 71% greater annual improvement in customer satisfaction rates, retain 76% more of their clientele, and have a 6x greater annual improvement in customer lifetime value.
When visitors hit a dead end or get lost in online FAQs, they either bounce or involve a costly human agent. Bold360’s dynamic search bars understand what your customers are looking for and deliver relevant results within seconds. Your customers won’t waste their time digging or your agents’ time when not necessary.
There’s something undeniably delightful about having a successful conversation with artificial intelligence (AI). Built with patented NLP, Bold360’s chatbots understand, remember, and respond like humans, so your customers can just be themselves and get the help they’re looking for in a quick, personalized way.
When your chatbot needs to involve an agent, whether it’s to answer a complex request or hand off a high-value opportunity, the transition is seamless. Agents can clearly see what has occurred in the self-service interaction, so customers don’t have to repeat themselves. AI continues to help the agent as a virtual assistant, offering contextual information at the right time to resolve issues faster.
Instead of pre-loading a customer self-service solution with every possible knowledge base article you can think of, go with what you have and let Bold360 help fill the gaps. See what customers are asking in self-service interactions to know which questions need new or additional information. Your Bold360 chatbot also takes feedback from customers and agents to self-learn how to answer queries better over time.
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