Bold360 ai is always learning and enhancing the customer experience over time - and keeping you closely connected to the process so you can turn insights into action with customer data analytics.
Bold360 ai's Voices Dashboard is the finger on the pulse of your customer. Our intelligent customer analytics solution captures your customers' expectations, intentions, and interaction data to highlight the most pressing customer needs and create richer customer profiles.
Unlike many other AI solutions available today that require years of data and specific scripting, Bold360 ai learns from every interaction to identify customer pain points and areas where new resources or routing is required. Your Voices Dashboard will show you where you need to take action.
The Bold360 ai Voices Dashboard also provides a visual journey of customer interactions across channels to help understand where outcomes can be improved and to keep every conversation on course.
What is Bold360 ai?
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
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