Customer analytics continually improve the customer journey
Bold360 ai is always learning and enhancing the customer experience over time - and keeping you closely connected to the process so you can turn insights into action with customer data analytics.
One Customer Analytics dashboard.
A new view into the customer experience. Know what your customers are asking for.
Bold360 ai's Voices Dashboard is the finger on the pulse of your customer. Our intelligent customer analytics solution captures your customers' expectations, intentions, and interaction data to highlight the most pressing customer needs and create richer customer profiles.
Get insights out of the box with one-shot learning.
Our AI starts learning and improving from the first customer interaction.
Unlike many other AI solutions available today that require years of data and specific scripting, Bold360 ai learns from every interaction to identify customer pain points and areas where new resources or routing is required. Your Voices Dashboard will show you where you need to take action.
Segment the customer journey map for deeper understanding.
Follow any, or all, customer interactions for a view into their journey.
The Bold360 ai Voices Dashboard also provides a visual journey of customer interactions across channels to help understand where outcomes can be improved and to keep every conversation on course.
Featured Resources
What is Bold360 ai?
Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.
Forrester Report: 2018 Customer Service Trends
This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Discover smarter, more personalized engagement.