Conversational AI
Proactive AI
Stop waiting and start engaging
Leverage customer-driven insights and analytics for better experiences.
Companies today fall into the trap of either over engaging with their customers (SPAM) or making them wait (hold-times) across channels. Proactive AI is opening the door for companies to interact with prospects and existing customers in a much more personalized and intelligent way, ready around the clock with tailored content based on customer analytics and insights.
- Proactive AI allows you to deliver the right content to the right customer when they need it.
- Shift from generic offers and form fills to personalized and conversational engagement.
- No more error messages or closed signs with proactive interactions.
Invest in the entire customer journey
Make every interaction more proactive and engaging.
Single-purpose chatbots force companies to invest in multiple platforms and can lead to a disjointed customer journey and a poor experience. Bold360 provides a single solution that delivers intelligent, proactive engagement from the first interaction all the way through customer service and support.
- Conversational artificial intelligence (AI) chatbots assist with customer acquisition, lead-qualification, and conversion.
- Aggregate insights across the customer journey in a unified proactive approach.
- Take a proactive approach to cross-sell, up-sell and add-on with AI and chatbots.
- Gain insights to optimize the customer journey.
Deliver more consistent experiences
Let your customers know you are ready to help across any channel.
There are an ever-growing number of digital channels, leading to inconsistent and poorly managed experiences that leave customers disappointed and waiting for answers. Bold360 supports proactive engagement across the digital channels used by customers today and can seamlessly incorporate new channels of the future.
- Deliver proactive AI-powered experiences across chat, email, social, SMS, and more.
- Scale channels and customer volume without more complexity or long customer wait times.
- Future-proof your engagement investment with cross-channel AI technology.
Think global, act local
Engage your customers with proactive chatbots in their language.
Supporting a global customer base can be a challenge, as customers are less likely to buy from a company that does not support them in their native language. Bold360 enables both bots and agents to engage proactively across languages, boosting brand loyalty and allowing for more cost-effective support.
- AI-powered chatbots are ready for global conversations.
- Proactive experiences powered by Natural Language Understanding (NLU) that understands context and personalizes the engagement.
- Invest in a solution that allows you to scale across languages.
Featured Resources
Whitepapers | Customer Engagement, Customer Service, Sales
Customer Engagement and Support in a Connected World
This whitepaper explores how digital consumers will become even more demanding as new technologies emerge and younger generations gain buying power.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Analyst Reports | Customer Service, Customer Engagement, AI
Forrester Report: 2018 Customer Service Trends
This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
Analyst Reports | Customer Service, Customer Engagement, AI
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.