Conversational AI
Chatbots and Virtual Agents
Customer Service Chatbot
Intelligence in every customer interaction.
Other chatbots are designed to carry out pre-scripted conversations, which makes it apparent the customer is serving the bot's agenda. Bold360 ai bots come with the intelligence to master context and content across conversations, so the customer feels heard and understood. Isn't that Rule #1 in customer service?
Front-Line Virtual Agent
Always on, no coffee breaks required.
Your customers can always get assistance when and where they need it. Omni-channel intelligent virtual customer assistants offer personalized self-service to customers. Customers converse with the Bold360 virtual agent through voice or text, and receive instant, accurate, and successful outcomes in a natural, human-like way.
Multilingual and Proactive Chatbots
Customers never get lost in translation.
Enhanced with auto-complete and multi-language capabilities, Bold360 ai's proactive chatbots are designed to be autonomous, intelligent and engaging. By anticipating your customers needs with auto-complete search terms, your customers can get faster resolutions. By the A.I. chatbot engaging in their native language, you can reduce frustrations and increase brand loyalty.
Intelligent Conversations Through a Scalable Engine
Transparent A.I.
Unlike other solutions, Bold360 ai is accessible and actionable, making it easy to deploy and manage.
Chatbots and Virtual Agents
Where other customer service chatbots are limited to predefined scripts, Bold360 ai delivers personalized, contextually-relevant customer conversation.
Engage Everywhere
Start with one channel or eight channels of engagement. Bold360 ai won’t break a sweat supporting your customers, no matter how they want to interact.
Featured Resources
Whitepapers | Customer Engagement, AI
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.
Videos | AI, Customer Engagement
Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans
Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.
Analyst Reports | AI
Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences
Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.
Analyst Reports | Customer Service, Customer Engagement, AI
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.