AI chatbots and virtual agents

Today's digital-savvy customer expects answers at the click of a button. What they don’t necessarily expect is smooth, personalized assistance along the way. This is where you can delight them, using more intelligent customer service technology, like Bold360's AI chatbots and virtual agents.

Customer Service Chatbot​

Intelligence in every customer interaction.

Other AI chatbots are designed to carry out pre-scripted conversations, which makes it apparent the customer is serving the bot’s agenda, not the other way around. Bold360's AI chatbot software is built with the intelligence to master context and content across conversations, so the customer feels heard and understood. Isn't that Rule #1 in customer service?

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Front-Line Virtual Agents

Always on, no coffee breaks required.

Your customers can always get assistance when and where they need it. Omni-channel intelligent virtual assistants offer personalized self-service to customers. Customers converse with these virtual agents through voice or text, and receive instant, accurate, and successful outcomes in a natural, human-like way.

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Multilingual and Proactive Chatbots

Customers never get lost in translation.

Enhanced with auto-complete and multi-language capabilities, Bold360's proactive chatbots are designed to be autonomous, intelligent, and engaging. When AI chatbot software anticipates your customers' needs with auto-complete search terms, your customers get faster resolutions. And when the AI chatbot communicates in the customer's native language, you reduce frustrations and increase brand loyalty.

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Intelligent Conversations Through a Scalable Engine​

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Transparent AI

Unlike other solutions, Bold360's AI chatbot software is accessible and actionable, making it easy to deploy and manage.

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AI Chatbots and Virtual Agents

While other customer service chatbot software limits users to predefined scripts, Bold360 delivers personalized, dynamic customer conversations.

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Engage Everywhere​

Start with one engagement channel or eight. Bold360 won't break a sweat supporting your customers, no matter how many ways they want to interact.

Discover smarter, more personalized engagement.

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