AI Chatbots

Today's digital-savvy customer expects answers at the click of a button. What they don’t necessarily expect is smooth, personalized assistance along the way. This is where you can delight them, using more intelligent customer service technology, like Bold360's AI chatbots and virtual agents.

Multitalented AI Chatbots

Helping customers and agents alike.

The best chatbots are true powerhouses. They can be used on the front lines, supporting customers immediately and taking a load off agents by performing repetitive tasks. Behind the scenes, AI chatbots support and empower agents with valuable information during live customer interactions. Throughout the customer journey, from lead acquisition to cross-selling, your friendly Bold360 AI chatbot is ready to assist.

Customer Service Chatbot

Intelligence in every customer interaction.

Other AI chatbots are designed to carry out pre-scripted conversations, which makes it apparent the customer is serving the bot’s agenda, not the other way around. Bold360's AI chatbot software is built with the intelligence to master context and content across conversations, so the customer feels heard and understood. Isn't that Rule #1 in customer service?

Front-Line Virtual Agents

Always on, no coffee breaks required.

Your customers can always get assistance when and where they need it. Omni-channel intelligent virtual assistants offer personalized self-service to customers. Customers converse with these virtual agents through voice or text, and receive instant, accurate, and successful outcomes in a natural, human-like way.

Learn More about Virtual Agents

Multilingual and Proactive Chatbots

Customers never get lost in translation.

Enhanced with auto-complete and multi-language capabilities, Bold360's proactive chatbots are designed to be autonomous, intelligent, and engaging. When AI chatbot software anticipates your customers' needs with auto-complete search terms, your customers get faster resolutions. And when the AI chatbot supports and communicates in the customer's native language, you reduce frustrations and increase brand loyalty.

Intelligent Conversations Through a Scalable Engine

Transparent AI

Unlike other solutions, Bold360's AI chatbot software is accessible and actionable, making it easy to deploy and manage.

AI Chatbots and Virtual Agents

While other customer service chatbot software limits users to predefined scripts, Bold360 delivers personalized, dynamic customer conversations.

Engage Everywhere

Start with one engagement channel or eight. Bold360 won't break a sweat supporting your customers, no matter how many ways they want to interact.

Featured Resources

Whitepapers | Customer Engagement, AI

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.

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Analyst Reports | Customer Service, Customer Engagement, AI

AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

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Whitepapers | Sales, Customer Engagement, AI

Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale

Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

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Analyst Reports | Customer Engagement, AI, Best Practices

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

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AI Chatbots

Multitalented AI Chatbots

Helping customers and agents alike.

Customer Service Chatbot​

Intelligence in every customer interaction.

Front-Line Virtual Agents

Always on, no coffee breaks required.

Multilingual and Proactive Chatbots

Customers never get lost in translation.

Intelligent Conversations Through a Scalable Engine​

Featured Resources

Customer Service Chatbot

Intelligent Conversations Through a Scalable Engine