The best chatbots are true powerhouses. They can be used on the front lines, taking care of customers immediately and taking a load off agents by performing repetitive tasks. Behind the scenes, AI chatbots empower agents with valuable information during live customer interactions. Throughout the customer journey, from lead acquisition to cross-selling, your friendly Bold360 AI chatbot is ready to assist.
Other AI chatbots are designed to carry out pre-scripted conversations, which makes it apparent the customer is serving the bot’s agenda, not the other way around. Bold360's AI chatbot software is built with the intelligence to master context and content across conversations, so the customer feels heard and understood. Isn't that Rule #1 in customer service?
Your customers can always get assistance when and where they need it. Omni-channel intelligent virtual assistants offer personalized self-service to customers. Customers converse with these virtual agents through voice or text, and receive instant, accurate, and successful outcomes in a natural, human-like way.Learn More about Virtual Agents
Enhanced with auto-complete and multi-language capabilities, Bold360's proactive chatbots are designed to be autonomous, intelligent, and engaging. When AI chatbot software anticipates your customers' needs with auto-complete search terms, your customers get faster resolutions. And when the AI chatbot communicates in the customer's native language, you reduce frustrations and increase brand loyalty.
Unlike other solutions, Bold360's AI chatbot software is accessible and actionable, making it easy to deploy and manage.
While other customer service chatbot software limits users to predefined scripts, Bold360 delivers personalized, dynamic customer conversations.
Start with one engagement channel or eight. Bold360 won't break a sweat supporting your customers, no matter how many ways they want to interact.