Conversational AI
Chatbots and Virtual Agents
Customer Service Chatbot
Intelligence in every customer interaction.
Other AI chatbots are designed to carry out pre-scripted conversations, which makes it apparent the customer is serving the bot’s agenda, not the other way around. Bold360's AI chatbot software is built with the intelligence to master context and content across conversations, so the customer feels heard and understood. Isn't that Rule #1 in customer service?
Front-Line Virtual Agents
Always on, no coffee breaks required.
Your customers can always get assistance when and where they need it. Omni-channel intelligent virtual assistants offer personalized self-service to customers. Customers converse with these virtual agents through voice or text, and receive instant, accurate, and successful outcomes in a natural, human-like way.
Multilingual and Proactive Chatbots
Customers never get lost in translation.
Enhanced with auto-complete and multi-language capabilities, Bold360's proactive chatbots are designed to be autonomous, intelligent, and engaging. When AI chatbot software anticipates your customers' needs with auto-complete search terms, your customers get faster resolutions. And when the AI chatbot communicates in the customer's native language, you reduce frustrations and increase brand loyalty.
Intelligent Conversations Through a Scalable Engine
Transparent AI
Unlike other solutions, Bold360's AI chatbot software is accessible and actionable, making it easy to deploy and manage.
AI Chatbots and Virtual Agents
While other customer service chatbot software limits users to predefined scripts, Bold360 delivers personalized, dynamic customer conversations.
Engage Everywhere
Start with one engagement channel or eight. Bold360 won't break a sweat supporting your customers, no matter how many ways they want to interact.
Featured Resources
Whitepapers | Customer Engagement, AI
The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
Tips to ensure your chatbot implementation is a success.
Analyst Reports | Customer Service, Customer Engagement, AI
LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Whitepapers | Sales, Customer Engagement, AI
Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale
Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.
Analyst Reports | Customer Engagement, AI, Best Practices
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.