AI chatbots and virtual agents

Today's digital-savvy customer expects answers at the click of a button. What they don't necessarily expect is smooth, personalized assistance along the way. This is where you can delight them, using more intelligent customer service technology, such as intelligent chatbots and virtual agents.

Customer Service Chatbot​

Intelligence in every customer interaction.

Other chatbots are designed to carry out pre-scripted conversations, which makes it apparent the customer is serving the bot's agenda. Bold360 ai bots come with the intelligence to master context and content across conversations, so the customer feels heard and understood. Isn't that Rule #1 in customer service?

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Front-Line Virtual Agent

Always on, no coffee breaks required.

Your customers can always get assistance when and where they need it. Omni-channel intelligent virtual customer assistants offer personalized self-service to customers. Customers converse with the Bold360 virtual agent through voice or text, and receive instant, accurate, and successful outcomes in a natural, human-like way.

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Multilingual and Proactive Chatbots

Customers never get lost in translation.

Enhanced with auto-complete and multi-language capabilities, Bold360 ai's proactive chatbots are designed to be autonomous, intelligent and engaging. By anticipating your customers needs with auto-complete search terms, your customers can get faster resolutions. By the A.I. chatbot engaging in their native language, you can reduce frustrations and increase brand loyalty.

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Intelligent Conversations Through a Scalable Engine​

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Transparent A.I.

Unlike other solutions, Bold360 ai is accessible and actionable, making it easy to deploy and manage​.

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Chatbots and Virtual Agents​

Where other customer service chatbots are limited to predefined scripts, Bold360 ai delivers personalized, contextually-relevant customer conversation.​

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Engage Everywhere​

Start with one channel or eight channels of engagement. Bold360 ai won’t break a sweat supporting your customers, no matter how they want to interact.​

Discover smarter, more personalized engagement.

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