When Bold360 ai powers the conversation, nothing feels artificial about it.
Bold360 ai utilizes patented Natural Language Understanding to have real conversations with customers, where and when they want. And you get full visibility into how the technology is analyzing input to arrive at resolutions, so you can tweak or optimize at any point.
Where other customer service chatbots are limited to predefined scripts, Bold360 ai bots have the intelligence to be more engaging with the context and content to make every conversation personalized. Your customers will experience immediate and relevant front-line self-service with conversational AI.
Whether you use one engagement channel or eight, Bold360 ai won't break a sweat. You can support your customers no matter how they want to interact.
Don’t wait for customers to come to you. With Bold360, you can proactively engage with your customers in a personalized, conversational way. No matter what channel they’re using, time of day they’re searching, or native language they speak, our AI chatbots are ready to reach out and help your customers along every step of their customer journey.
Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)
Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.
AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey
See how your CX processes compares in this global survey to business leaders and consumers.
Conversational AI Solutions - The Happy Medium with Bold360
Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.
Forrester Report: Build Competitive Advantage Through Customer Engagement and AI
Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.
Discover smarter, more personalized engagement.