It’s no coincidence that more customers prefer online chat over phone and email for customer service. They don’t want to be slowed down. Be there when they have a question, or better yet, proactively reach out before they ask to demonstrate that you’re a customer-centric company.
Your customers shouldn’t have to track down ways to get in touch. Be where your customers want to be, even on emerging channels, without overwhelming your agents. Bold360 is your one, centralized system to handle all agent and AI-powered engagements across channels.
As humans, we each express ourselves differently and shouldn’t have to conform to a simplistic chatbot’s understanding. The value of Bold360’s conversational AI comes from its ability to interpret complex language, remember context over the course of an interaction, and deliver conversational replies.