Chat & Messaging

In the age of the customer, it’s important to engage with your customers quickly, effectively, and on their terms. Count on Bold360 to help you improve your customer experience (CX), increase conversions, and stand out from the competition — all through the power of natural conversations.

Live Chat

Fast resolutions make happy customers.

It’s no coincidence that more customers prefer online chat over phone and email for customer service. They don’t want to be slowed down. Be there when they have a question, or better yet, proactively reach out before they ask to demonstrate that you’re a customer-centric company.

Conversational artificial intelligence (AI) chatbots assist customers immediately and transition to agents seamlessly
Virtual agents work behind the scenes to assist your human agents
Customize your branding, how your chatbot behaves, agent transition rules – everything
Gain insights to optimize the customer journey

Learn more about Live Chat

Omni-Channel Engagement

Choice for customers, ease for agents.

Your customers shouldn’t have to track down ways to get in touch. Be where your customers want to be, even on emerging channels, without overwhelming your agents. Bold360 is your one, centralized system to handle all agent and AI-powered engagements across channels.

Support agent productivity with one AI-powered workspace to manage chat, email, social, SMS, and more
Scale channels and interaction volume without adding complexity
Future-proof your engagement strategy with channel-agnostic AI technology

Engage better across the board

Conversational AI

Delight customers with chatbots that speak their language.

As humans, we each express ourselves differently and shouldn’t have to conform to a simplistic chatbot’s understanding. The value of Bold360’s conversational AI comes from its ability to interpret complex language, remember context over the course of an interaction, and deliver conversational replies.

Customer and agent-facing chatbots are ready for conversations from day one
Powered by Bold360’s patented Natural Language Processing (NLP) with Natural Language Understanding (NLU), our chatbots understand intent without matching keywords
Stay on the forefront of conversational commerce, and let customers execute transactions with chatbots

Get more customers talking

Featured Resources

Analyst Reports | AI

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

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Whitepapers | Customer Engagement, AI

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.

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Analyst Reports | Customer Service, Customer Engagement, AI, Best Practices

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

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Analyst Reports | Customer Engagement, AI, Best Practices

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

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