Agents are good at having one-on-one, high-value conversations. Chatbots are good at finding information and fielding routine queries. Bold360 maximizes both. With chatbots assisting customers on the frontlines, agents are freed up to solve more complex issues. Customers get fast, seamless service, and you get more productive agents.
Take the time-consuming task of re-routing queries off your agents’ plates and let them focus on taking care of issues that match their expertise. Bold360’s AI understands what customers are asking and automatically routes queries to the right resource for resolution.
Sometimes it’s easier to see what’s going on than to just talk about it. Rich capabilities within Bold360 give agents everything they need to start a remote support or co-browsing session within a live chat window. Agents stay productive without having to jump platforms, and customers appreciate the immediate assistance.