Come say hello! Join us at our booth for some swag, a demo of Bold360, or more information about how seamless AI and agent support can deliver immediate, proactive and personalized service for customers and employees.
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Join us on March 9th at 11:40 am for our Keynote Fireside Chat to talk about "How Suncoast is Boosting Agent Success with AI."
With so many disparate systems, new engagement channels, and ambitious SLAs, it’s becoming more difficult than ever for front-line employees to deliver great customer experiences. And with the time and effort spent looking for the right information to assist customers, it’s no wonder agents are only spending 41% of their time actually resolving customer issues. Hear how Suncoast Credit Union is leveraging Bold360’s AI and live chat technology to help their agents access information faster, reduce inbound tickets, empower agents to learn for future career development, and, most importantly, deliver a better experience for both their members and their agents.
Today’s banking customer has strong opinions about their banking experience. “The Amazon Effect” has raised consumer expectations exponentially. A consistent, personal, and relevant experience is the new normal. Banks and credit unions that don’t update their customer experience to meet those new digital requirements will find themselves marching toward irrelevance.
Download this whitepaper to learn more about the four ways modern AI chatbots can enable your bank to deliver the “human factor” that your customers increasingly demand:
Discover smarter, more personalized engagement.