what is cxnext?

For today’s business leaders, getting the customer experience right is an imperative, not an option. Delivering a future-forward customer experience means going beyond the NPS score and retention rates and driving toward true customer centricity. What’s that look like? It’s leveraging powerful AI technology so that engagement is more contextual – and helpful – enabling you to exceed customer expectations and build loyalty through consistent, meaningful experiences.

CXNext is an exclusive, full day summit by LogMeIn designed for a select group of CX, Service and IT leaders who are working to transform their support and service experience for customers and employees. We’ll explore the most effective strategies for modernizing customer and employee experiences, along with the tools that can future-proof how companies approach every stage of the customer journey. Join us for expert insights, engaging discussion, and networking with industry peers as we navigate the CX revolution - together.

Top brands speaking at CXNext

See Agenda

Event Overview

cxnext be inspired

Be Inspired

Engage with fellow leaders in looking past the retention rate and NPS score and focusing instead on earning loyalty and engagement through consistent customer and employee experiences.

cxnext Connect with Experts

Connect with Experts

Discover the latest market trends, research and technology-enablers impacting service and support organizations.

cxnext Explore AI

Explore AI

Have the opportunity to see real-world examples of AI for service, customer acquisition and support in action with practical case studies from your peers.

cxnext Network with Peers

Network with Peers

Exchange insights and lessons learned on your CX and AI adoption journey.


CXNext Speaker Jason Anthony
Jason Anthony
Sr. Solutions Manager, Razer
CXNext Speaker Christine Kilmer
Christine Kilmer
Ask Poli Product Owner, Fannie Mae
CXNext Speaker Ryan Lester
Ryan Lester
Director, Customer Engagement Technologies, LogMeIn
CXNext Speaker Ambreen Molitor
Ambreen Molitor
Senior Director, Digital Products Lab, Planned Parenthood
CXNext Speaker Paul Pierson
Paul Pierson
Director, Digital Innovation & Consumer Experience, Thomas Jefferson University and Jefferson Health
CXNext Speaker Yaniv Reznik
Yaniv Reznik
Head of Product Strategy, Bold360, LogMeIn
CXNext Speaker Spencer Slattery
Spencer Slattery
Global Head of End User Service Delivery, Johnson & Johnson
CXNext Speaker Jean-Sebastien Trempe
Jean-Sebastien Trempe
Manager - Information Services, Telus
CXNext Speaker Paddy Srinivasan
Paddy Srinivasan
SVP General Manager, Customer Engagement and Support, LogMeIn
CXNext Speaker Jamie Vance
Jamie Vance
Area VP, Customer Contact Centers, PFSweb
CXNext Speaker Jamie Young
Jamie Young
Sr. Director, Owner Experience, Dyson


Venue Information

Boston Marriott Long Wharf
296 State Street Boston, MA 02109

map of area

Thank you for attending!

check out the presentations from CXNext 2019!