what is cxnext?

For today’s business leaders, getting the customer experience right is an imperative, not an option. Delivering a future-forward customer experience means going beyond the NPS score and retention rates and driving toward true customer centricity. What’s that look like? It’s leveraging powerful AI technology so that engagement is more contextual – and helpful – enabling you to exceed customer expectations and build loyalty through consistent, meaningful experiences.

CXNext is an exclusive, full day summit by LogMeIn designed for a select group of CX, Service and IT leaders who are working to transform their support and service experience for customers and employees. We’ll explore the most effective strategies for modernizing customer and employee experiences, along with the tools that can future-proof how companies approach every stage of the customer journey. Join us for expert insights, engaging discussion, and networking with industry peers as we navigate the CX revolution - together.

Event Overview

cxnext be inspired

Be Inspired

Engage with fellow leaders in looking past the retention rate and NPS score and focusing instead on earning loyalty and engagement through consistent customer and employee experiences.

cxnext Connect with Experts

Connect with Experts

Discover the latest market trends, research and technology-enablers impacting service and support organizations.

cxnext Explore AI

Explore AI

Have the opportunity to see real-world examples of AI for service, customer acquisition and support in action with practical case studies from your peers.

cxnext Network with Peers

Network with Peers

Exchange insights and lessons learned on your CX and AI adoption journey.


CXNext Speaker Jeanne Bliss
Jeanne Bliss
Founder, CustomerBliss and Co-Founder, Customer Experience Professionals Association
CXNext Speaker John Ragsdale
John Ragsdale
Distinguished VP, Service Technology Research
CXNext Speaker Paddy Srinivasan
Paddy Srinivasan
SVP General Manager, Customer Engagement and Support, LogMeIn


Venue Information

Boston Marriott Long Wharf
296 State Street Boston, MA 02109

Plan your trip

map of area

Join us at CXNext

Register Now

Questions? Email cxnext@logmein.com