How Citrix Reduced Call Volume While Simultaneously Improving Customer Experience

Like many organizations, Citrix, a leader in employee productivity tools, was challenged with increasing call deflection while simultaneously improving customer experience. With their customers ranging from small privately-owned businesses to large enterprise organizations, they needed a solution that would meet the specific needs of each buyer. While this appeared to be an impossible feat, Citrix was able to accomplish this goal by implementing Bold360, LogMeIn’s AI chatbot and live-agent software.

Join Patrick Quinlan, Senior Manager of Self-Service & Analytics at Citrix, as he shares his journey to improving their customer experience and learn:

  • How Citrix improved their overall customer experience
  • The results and benefits Citrix received from call deflection
  • Tips and tricks on how to get started and have a successful implementation

See how Citrix increased call deflection while improving customer experience

I accept LogMeIn’s Privacy Policy. Please provide resources and promotional emails, including industry research, educational resources and solutions that are relevant to this topic. I understand I can unsubscribe at any time.

Thank you for your interest in Bold360!

Thank you!

 

Looking to learn more about customer engagement, chatbots and AI? Check out the Bold360 resource library.