Serve customers better by understanding what they want from the start. Natural Language Understanding (NLU) interprets intent using unconstrained conversations, where customers can ask and answer questions, naturally.
Once Bold360 ai understands the customer's intent, it directs the customer to the best resource to deliver the best outcome, whether that's chatting with a live agent or pointing to a helpful digital asset.
Bold360 ai is always learning and improving the customer journey over time. Through a single dashboard, you can see customer friction points, identify gaps in resources, and map out interactions across channels for a richer customer profile.
Streamline operations with all of your systems working together. Bold360 ai has valuable integrations built in, and open APIs to create your own.
Imagine a world where your customers always get the outcomes they desire, leaving every engagement delighted. Bold360 ai builds artificial intelligence into every customer self-service and agent interaction to solve the toughest customer problems faster, and with a personalized experience.
Most A.I. solutions require months of setup or significant data analysis before delivering real value. But Bold360 ai is an easy self-service solution to implement, and it starts identifying customer pain points and gaps in resources or routing from the very first customer interaction. You'll see value in weeks, not months.
Whether you use one engagement channel or eight, Bold360 ai won't break a sweat. You can support your customers no matter how they want to interact.