Our motivational mantra: Elevate the conversation.

Bold360 supercharges your customer IQ, with vital business data that elevates every conversation—by fueling smarter interactions.

In today’s digital world, customers are everywhere. So is Bold360.

Bold360 puts your customer insights to work in real-time, across every channel, at the point of engagement.  We named it Bold360 because it gives your business a 360-degree view of your customer and guides your agents to the next best action for that customer, in that moment.
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The Right Insights at the Right Time

With intelligence gained from previous interactions and data from disparate systems, agents are empowered with real-time customer insights for more contextually relevant interactions.

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Intelligent Automation that Delights

Not every customer engagement is created equal. Bold360 uses customer profile information to automate routine interactions without sacrificing quality and to automate portions of the agent workflow to deliver the next best action.

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Channels that Work Together as One

Bold360 provides the digital channels preferred by today’s mobile-first consumers and makes it possible to seamlessly move across self-service and live channels with full context intact.

Powered by LogMeIn, innovators of connectivity

Bold360 is powered by LogMeIn, a solution provider whose mission is to simplify the way people connect to each other and the world around them to create amazing outcomes – for both our customers and theirs. To date, we’ve facilitated over 300 million connections between people, devices and objects around the world.

LogMeIn turns the impossible into Simply Possible.

We believe that possibility increases with connectivity. The more connections that businesses and individuals make, the more possibilities and opportunities emerge for the taking. That’s why we build solutions that simplify the way people connect to each other and the world around them.

  • (NASDAQ:LOGM) Global public company founded in 2003
  • One of the world’s top 10 SaaS companies with 3,000+ employees in 18 global offices
  • Our solutions span Customer Engagement & Support, Collaboration, and Identity & Access Management
Bold360 Blog

Stay informed with best practices, insights, feature releases and customer spotlights from our customer engagement experts.