In today’s digital world, customers are everywhere. So is Bold360.
Bold360 puts your customer insights to work in real-time, across every channel, at the point of engagement. We named it Bold360 because it gives your business a 360-degree view of your customer and guides your agents to the next best action for that customer, in that moment.
The Right Insights at the Right Time
With intelligence gained from previous interactions and data from disparate systems, agents are empowered with real-time customer insights for more contextually relevant interactions.
Intelligent Automation that Delights
Not every customer engagement is created equal. Bold360 uses customer profile information to automate routine interactions without sacrificing quality and to automate portions of the agent workflow to deliver the next best action.
Channels that Work Together as One
Bold360 provides the digital channels preferred by today’s mobile-first consumers and makes it possible to seamlessly move across self-service and live channels with full context intact.