AI-powered engagement for your customers, contact centers, and employees.
Meet your customers where they want to engage. Bring the conversation to new digital channels including live chat, chatbots, messaging, and your mobile app – all in over 40 languages.
Bring AI-powered chatbots and AI-supported agents together in harmony. Chatbots with Natural Language Processing are ready 24/7 to handle routine queries. When challenges are complex, human agents pick up right where the bot left off. No more long holds or time wasted looking for answers.
Let your customers tell you how to improve their journey without even asking them. Bold360’s Voices Dashboard continuously captures key insights and tells you where to optimize. Get the reports and analytics you need to drive better results.
Customer experience can make or break your business.
Contacting support shouldn’t be painful for customers or agents.
Website buyers need help choosing products and services.
Agents outside the contact center also need quick access to knowledge.
Searching internal systems and submitting tickets wastes time.
Reduction in call volume
increase in Net Promoter Score (NPS)
Reduction in contact-us escalations