Intelligence, gathered.

Take a deep dive into the resources that can help you build your business.
And learn more about how you can use Bold360 to your full advantage.
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Case Studies | Customer Service

The American Society of Composers, Authors & Publishers

BoldChat helps ASCAP find its rhythm.

Case Studies | A.I., Customer Engagement

Intuit Mint Bills

Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half

Case Studies | A.I., Customer Engagement


JustFab Inc. Utilizes Bold360 ai to Drive Customer Self-Service.

Case Studies | Customer Service, Customer Engagement


Kars4Kids drives donation conversions with BoldChat.

Case Studies | A.I., Customer Engagement


92 million users. 9 help center languages. One AI solution.

Case Studies | A.I., Customer Engagement

Premium Credit

Premium Credit Rolls Out Bold360 ai’s Self-Service Solution and Sees Significant Results in Just 3 Months.

Case Studies | Customer Engagement, Sales

Sullivan University

BoldChat helps Sullivan University make the grade.

Case Studies | A.I., Customer Engagement

Thomas Cook

Thomas Cook Streamlines WorldWide Support with Bold360 ai Self-Service.

Case Studies | Customer Engagement, Customer Service


Tibco Transforms Business for Tomorrow with BoldChat.

Case Studies | Customer Service, Sales


Timberland makes impressive strides with Bold360.

Case Studies | A.I., Customer Engagement

UK Mail

UK Mail Leverages A.I. to Deliver Modern Service to Its Ever-Growing Customer Base.

Case Studies | Customer Engagement, Sales takes control of their chat strategy with BoldChat.

Case Studies | A.I., Customer Engagement


Webs Takes Customer Service to the Next Level with Bold360 ai - Zendesk Integration.

Datasheets | Best Practices

5 Live Chat Implementation Best Practices

This document on live chat implementation best practices comes from BoldChat's years of experience with thousands of customers.

Datasheets | Customer Engagement

APIs and SDKs

Connect. Extend. Simplify. Leverage BoldChat to its fullest potential.

Datasheets | Customer Engagement, Customer Service

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

Datasheets | Customer Engagement, Customer Service, A.I.

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

Datasheets | Customer Engagement, A.I., Customer Service

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Datasheets | Customer Engagement


Securely browse with visitors and provide a seamless customer experience.

Datasheets | Customer Engagement

GeoFluent Integration

Effortlessly communicate with customers in their native language by auto-translating incoming and outgoing chats.

Datasheets | Customer Engagement

Zendesk Integration

Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers.

Datasheets | Customer Engagement

Auto Answers

Enhance web self-service with Auto Answer capabilities to help website visitors find answers to FAQs quickly on their own before being escalated.

Datasheets | Customer Engagement

Email Management

In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it's volume that may be causing the problem.

Datasheets | Customer Engagement

Bold360 Architecture and Application Control

A technical overview of Bold360’s security.

Datasheets | Customer Engagement

How Bold360 Chat App Improves Mobile Engagement

Proactively engage visitors whenever, wherever, on any device.

Datasheets | Customer Engagement

Chat Experiment Engine

Whether you want to run simple A/B tests or a full suite of multivariate tests to better optimize your BoldChat implementation, our Experiment Engine has the power to deliver.

Datasheets | Best Practices

Getting Started with Auto Answers

Bold360’s Auto Answers capability helps website visitors quickly find answers to frequently asked questions on their own.

Datasheets | Customer Engagement

Google Analytics Integration

Live chat has come of age. Chatting with website visitors is no longer seen only as a way to reduce support costs. For some time now, savvy Internet retailers have utilized intelligent chat interactions as a key contributor in the sales cycle. This white paper explains how to implement Google’s Analytics code to uncover, at a granular level, exactly how important live chat can be to increase close-rates online.

While BoldChat is the ‘system-of-record’ when it comes to your site’s chat data, it is useful to integrate some of that data into your overall web analytics view. Doing this allows you to see how chat influences other key website metrics and it allows you to view ‘chatters’ as a unique visitor type. Once chats are tracked with Google Analytics, you’ll be able to set up funnels to track how chat influences goals, set chat itself as a goal in order to discover what type of traffic is likely to engage you in chat, create Advanced Segments to view chatters as standalone visitor types.

Datasheets | Customer Engagement

Salesforce® Integration

The Salesforce module enables and automates this process with the same flexibility and power customers have come to expect from BoldChat.

Datasheets | Customer Engagement

Video Chat

BoldChat’s fully integrated, native video chat capabilities provide a more personal and unique way to connect with your customers and prospects, differentiating your customer experience and driving richer engagements.

Webinars | Customer Engagement, Sales

2018 Trends: 3 Customer Service Predictions

Our three predictions of how today’s most disruptive technology force will reshape the customer service landscape… for better or worse… and steps you can take to prepare.

Webinars | Customer Engagement

3 Customer Engagement Trends You Can't Ignore

We’ll share the latest trends shaping the future of service and creating the next big competitive differentiators.

Webinars | Customer Engagement, A.I., Customer Service

Achieving Harmony Between Bots & Humans

Learn how bots & human agents can work together to provide seamless, personalized interactions across all digital touch points.

Webinars | Customer Engagement, Sales

Bulletproof Your Omni-Channel Strategy: Top Tips for Connecting with Today’s “Everywhere” Customer

Successful retailers now are omni-channel: they must be there with the right support wherever their customer is.

Webinars | Customer Engagement, Sales, A.I.

Leveraging A.I. to deliver dramatically better deflection rates

See real-world examples of where A.I. was implemented to reduce the burden on live agents and the business outcomes achieved.

Webinars | Customer Engagement, Customer Service, Best Practices

Make Every Customer Interaction Count

Hear how companies are leveraging both agent interactions and AI solutions to deliver better outcomes in every customer interaction.

Webinars | Customer Engagement, Sales

Mobile Customer Engagement for Retailers: How to Move from Hype to Success

Designing a top-notch mobile engagement strategy is no longer a nice-to-have – it’s essential for online retailers to be successful.

Webinars | Customer Engagement, Sales

Mobile Engagement Matters. How Can You Stay Ahead?

For companies who make mobile engagement a priority, these mobile moments represent a massive opportunity to deliver differentiated customer experiences that delight mobile customers, earning their loyalty and share of wallet.

Webinars | Best Practices, Customer Engagement, Customer Service, Sales

Upcoming Events & Webinars

View our upcoming events and live webinars.

Infographics | Customer Engagement, Customer Service

Infographic: Deliver the Omni-Channel Support Customers Want

A recent Ovum study reveals an alarming perception gap between end consumers and contact center managers, threatening customer loyalty, sustainability and revenue growth.

Infographics | Customer Engagement

Infographic: Effective Mobile Engagement

A recent study reveals a massive opportunity for B2C businesses to deliver differentiated experiences that delight consumers and earn their loyalty, advocacy and share of wallet.

Infographics | Customer Engagement, Customer Service, Sales

Infographic: Engaging the Connected Customer

This infographic outlines key trends impacting digital customer engagement and what companies can do to keep up.

Infographics | Customer Engagement

Infographic: Live Chat Performance Benchmarks

BoldChat’s annual Live Chat Performance Benchmarks study includes comparisons between desktop and mobile visitors, and allows your business to compare its performance against aggregate data from thousands of customers (Download the full report).

Infographics | Best Practices, Customer Engagement

The Roadmap to a Better Mobile Customer Experience

Nearly 2/3 of your customers are reaching out for support through mobile websites. Give them a mobile experience that will keep them coming back for more.

Infographics | Customer Engagement

Infographic: Optimising Customer Experience in India

This Fifth Quadrant infographic visualizes the direct impact of poor consumer experiences on loyalty and advocacy, current frustrations with customer service, and expectations for delivering personalized and seamless experience.

Aberdeen Group
Analyst Reports | Customer Engagement

Five Ways Live Chat Boosts Company Performance

This Aberdeen report highlights the top 5 benefits companies gain from using live chat.

Analyst Reports | Customer Service, Customer Engagement, A.I.

Forrester Report: 2018 Customer Service Trends

This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.

Analyst Reports | Customer Service, Customer Engagement, A.I.

Forrester Report: The Second Coming Of Digital-First Customer Service Solutions

Forrester highlights Bold360 as one of three full-featured solutions for AI-fueled digital-first customer engagement.

Analyst Reports | Customer Engagement, Customer Service

Forrester: Transform The Contact Center For Customer Service Excellence

Customer service executives face the constant challenge of simultaneously meeting customer expectations and business cost goals. This report outlines four steps to optimize and innovate customer service operations.

Analyst Reports | A.I.

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

Analyst Reports | Customer Engagement

Live Chat Comparison

Your how-to guide for finding the perfect live chat vendor to help you achieve your business goals, by former Forrester analyst Diane Clarkson.

Analyst Reports | Customer Engagement

Live Chat Performance Benchmarks

Using the aggregated metrics of thousands of customers, this 3rd edition of the report should give new and existing live chat users the benchmarks in which they can compare their own performance against.

Analyst Reports | Customer Engagement

Are You Mobile-Minded Enough to Keep Your Customers Happy?

Access this report and assessment tool to see how your mobile engagement strategy stacks up against industry standards and employ best practices to improve it.

Analyst Reports | Customer Engagement

Mobile Retail: Engaged Shoppers, Better Results

Mobile devices have reshaped consumer communications and have changed the dynamics of retail. This Aberdeen Group Knowledge Brief summarizes those changes and how handling them effectively will help retailers maximize their performance.

Analyst Reports | Customer Engagement

Mobile Shopper Experience Management

Succeeding as a modern-day retailer is no easy feat. It requires companies to optimized product margins, have the ideal mix of products at the right locations, but most importantly - it requires truly understanding shoppers in order to meet and exceed their needs. This Aberdeen Group report highlights how shoppers' growing use of mobile channels is changing the retail landscape and how retailers are adapting to this 'new normal.

Report Highlights:

  • Retailers with a well-designed mobile strategy enjoy a 97% greater year-over-year increase in annual company revenue
  • 54% of ecommerce interactions take place via consumer mobile devices
  • Best-in-class retailers are 2.5x more likely to reduce shopping cart abandonment rates year-over-year
  • Best-in-class retailers are 50% more likely to use analytics to predict shopper behavior and personalize future conversations"
Analyst Reports | Customer Engagement, Customer Service

Ovum Report: Deliver the Omni-Channel Support Customers Want

This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.

Analyst Reports | Customer Engagement

Optimising Customer Experience in India and Southeast Asia

This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.

Analyst Reports | Customer Engagement

Where Contact Centers Are Missing the Mark with Customer Care

This report will help contact centers understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers' ever-changing behavior and preferences.

Videos | Customer Engagement, Customer Service, Sales

Bold360: Smart Engagement for a Digital World

See the Bold360 Web Workspace and the different agent tools available to help customers along their journey.

Videos | Customer Engagement, Customer Service, Sales

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Videos | Customer Service

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

Videos | A.I., Customer Engagement

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

Videos | Customer Service

Network Contacts Forges a Strategic Partnership for Success

Network Contacts, an Italian BPO, has partnered with BoldChat and Rescue to help them deliver seamless customer support on behalf of their clients.

Videos | Customer Engagement, Customer Service

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

Videos | A.I.

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

Whitepapers | Best Practices, Customer Engagement, Customer Service

3 Ways Bold360 is Different

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Whitepapers | Best Practices

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

Whitepapers | Best Practices

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

Whitepapers | Customer Engagement, Customer Service

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

Whitepapers | Customer Engagement, Sales

5 Ways to Boost Your Bottom Line

This ebook outlines best practices for increasing ecommerce conversions by delivering superior customer engagement.

Whitepapers | Best Practices

67 Tips for Building Live Chat Success

Expert tips, tweets and actionable items to help agents and administrators alike provide superior service via live chat.

Whitepapers | Customer Engagement, Customer Service, Sales

Customer Engagement and Support in a Connected World

This whitepaper explores how digital consumers will become even more demanding as new technologies emerge and younger generations gain buying power.

Analyst Reports | Best Practices, Customer Engagement, Customer Service

Forrester Report: Choose The Right Customer Service Solution For Your Business

Delivering a differentiated customer experience (CX) requires the right technologies, processes, and organizational structures. This report provides an overview of options to consider when sourcing these technologies.

Whitepapers | Customer Engagement

Best Live Chat Software Buyer's Guide

A live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. These ten questions will help you to find the right product for your business.

Whitepapers | Best Practices

MarketPulse: How to Succeed in Your Peak Season

This MarketPulse will help contact center leaders gain direct insight into how you can improve the effectiveness of your contact center in preparing for and engaging customers during peak, seasonal volume.

Whitepapers | Customer Engagement, Customer Service, Sales

Modern Consumers Require an Omni-Channel Strategy

This whitepaper helps businesses address customer engagement challenges and roll out an omni-channel customer support strategy.

Whitepapers | Customer Engagement

5 Common Questions about Proactive Chat

Answers to the five most frequently asked questions about proactive chat.

Whitepapers | Best Practices, Customer Engagement, Customer Service

Solving Today’s Digital Engagement Challenges with Personalized, Omni-Channel Support

Taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.

Whitepapers | Best Practices, Customer Engagement, Customer Service

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

Whitepapers | Customer Engagement, A.I.

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.

Whitepapers | Best Practices, Customer Engagement

Tips for the Ultimate Customer Engagement Strategy

Offering an outstanding customer service experience doesn’t have to be a challenge. But it is both an art and a science, and we’re here to give you the answers you need.

Case Studies | Customer Service

Appliance Zone

Smaller budgets, bigger opportunities.

Case Studies | Customer Service

Exent Technologies

Game-changing, on-demand support solution.

Case Studies | Customer Service


Improving support and saving money.

Case Studies | Sales, Customer Service

Miyachi Unitek Corporation

A better way to provide service.

Case Studies | Customer Service

Network Contacts

Network Contacts Forges a Strategic Partnership for Success.

Case Studies | Customer Service


Taking email management to the next level.

Case Studies | Customer Service


Scalable seamless customer experience.

Case Studies | Sales, Customer Service


Opening new B2B communication channels for better service.

Case Studies | Sales, Customer Service

Sundance Catalog

BoldChat replaces Instant Service resulting in instant improvements.

Case Studies | Customer Engagement, Customer Service

Tech Mahindra

Personalizing telco support with innovative video kiosks.

Case Studies | Sales, Customer Service

The North Face

The North Face delivers online customer care as advanced as its products.

Case Studies | Sales, Customer Service


A cut above the rest.

Case Studies | Sales, Customer Service

Abt Electronics

Serving customers quickly and effectively with more than 99.9% uptime.