Intelligence, gathered.

Take a deep dive into the resources that can help you build your business.
And learn more about how you can use Bold360 to your full advantage.
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Case Studies | A.I., Customer Engagement, Customer Service

Discount Bank

Bold360 ai’s advanced natural language processing (NLP) technology, gives virtual assistant “Didi” the power to converse naturally in Hebrew in order to deliver personalized service to customers.

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Case Studies | A.I., Customer Engagement

Intuit Mint Bills

Mint Bills Implements Bold360 ai’s Self-Service Platform to Reduce Call Center Volume by Almost Half

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Case Studies | A.I., Customer Engagement

JustFab

JustFab Inc. Utilizes Bold360 ai to Drive Customer Self-Service.

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Case Studies | Customer Service, Customer Engagement

Kars4Kids

Kars4Kids drives donation conversions with BoldChat.

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Case Studies | A.I., Customer Engagement

MyHeritage

92 million users. 9 help center languages. One AI solution.

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Case Studies | A.I., Customer Engagement

Premium Credit

Premium Credit Rolls Out Bold360 ai’s Self-Service Solution and Sees Significant Results in Just 3 Months.

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Case Studies | A.I., Customer Engagement

RBS

Bold360 ai helped RBS completely transform their content management process in merely 6 weeks.

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Case Studies | Customer Engagement, Sales

Sullivan University

BoldChat helps Sullivan University make the grade.

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Case Studies | A.I., Customer Engagement

Thomas Cook

Thomas Cook Streamlines WorldWide Support with Bold360 ai Self-Service.

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Case Studies | Customer Engagement, Customer Service

Tibco

Tibco Transforms Business for Tomorrow with BoldChat.

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Case Studies | Customer Service, Sales

Timberland

Timberland makes impressive strides with Bold360.

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Case Studies | A.I., Customer Engagement

UK Mail

UK Mail Leverages A.I. to Deliver Modern Service to Its Ever-Growing Customer Base.

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Case Studies | Customer Engagement, Sales

Web.com

Web.com takes control of their chat strategy with BoldChat.

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Case Studies | A.I., Customer Engagement

Webs

Webs Takes Customer Service to the Next Level with Bold360 ai - Zendesk Integration.

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Case Studies | A.I., Customer Engagement, Customer Service

Zalando

Fashioning a modern and insightful self-help solution.

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Case Studies | Customer Service

STOPzilla

Improving support and saving money.

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Case Studies | Sales, Customer Service

Miyachi Unitek Corporation

A better way to provide service.

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Case Studies | Customer Service

Network Contacts

Network Contacts Forges a Strategic Partnership for Success.

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Case Studies | Sales, Customer Service

Signet

Opening new B2B communication channels for better service.

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Case Studies | Sales, Customer Service

Sundance Catalog

BoldChat replaces Instant Service resulting in instant improvements.

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Case Studies | Customer Engagement, Customer Service

Tech Mahindra

Personalizing telco support with innovative video kiosks.

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Case Studies | Sales, Customer Service

The North Face

The North Face delivers online customer care as advanced as its products.

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Case Studies | Customer Service

The American Society of Composers, Authors & Publishers

BoldChat helps ASCAP find its rhythm.

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Datasheets | Customer Engagement, Customer Service

Bold360 agent Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Datasheets | Customer Engagement, Customer Service, A.I.

Bold360 ai Overview

Explore the Bold360 Intelligent Customer Engagement Platform.

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Datasheets | Customer Engagement, A.I., Customer Service

Bold360 Overview

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

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Datasheets | Customer Engagement, Customer Service

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

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Datasheets | Customer Engagement

Co-browse with Confidence

Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.

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Datasheets | Customer Engagement

Artificial Intelligence Technology Cheat Sheet – Key Terms

Start here and educate yourself about Machine Learning, Unstructured Data, Natural Language Processing, and more.

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Datasheets | Customer Engagement

Optimize Mobile Engagement with our SDK

Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.

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Webinars | A.I., Customer Engagement, Customer Service

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinars | A.I., Customer Engagement, Customer Service

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinars | A.I., Customer Engagement, Customer Service

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinars | A.I., Customer Engagement, Customer Service

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinars | Customer Engagement, A.I., Customer Service

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinars | A.I., Customer Engagement, Customer Service

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinars | A.I., Customer Engagement, Customer Service

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinars | A.I., Customer Engagement, Customer Service

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinars | Customer Engagement, A.I., Customer Service

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinars | A.I., Customer Engagement, Customer Service

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinars | A.I., Customer Engagement, Customer Service

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinars | A.I., Customer Engagement, Customer Service

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

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Webinars | Best Practices, Customer Engagement, Customer Service, Sales

Upcoming Events & Webinars

View our upcoming events and live webinars.

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Infographics | Customer Engagement, Customer Service, A.I.

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infographics | Customer Engagement, Customer Service, Sales

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infographics | Customer Engagement, Customer Service, Best Practices

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

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Infographics | Best Practices, Customer Engagement

The Roadmap to a Better Mobile Customer Experience

Nearly 2/3 of your customers are reaching out for support through mobile websites. Give them a mobile experience that will keep them coming back for more.

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Analyst Reports | Customer Service, Customer Engagement, A.I.

LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

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Analyst Reports | Customer Service, Customer Engagement, A.I.

Forrester Report: 2018 Customer Service Trends

This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.

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Analyst Reports | Customer Service, Customer Engagement, A.I.

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

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Analyst Reports | Customer Service, Customer Engagement, A.I.

Forrester Report: The Second Coming Of Digital-First Customer Service Solutions

Forrester highlights Bold360 as one of three full-featured solutions for AI-fueled digital-first customer engagement.

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Analyst Reports | A.I.

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

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Videos | Customer Engagement, Customer Service, Sales

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

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Videos | Customer Service

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Videos | A.I., Customer Engagement

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

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Videos | Customer Engagement, Customer Service

Tibco Transforms Business for Tomorrow with BoldChat

Tibco chose to partner with BoldChat to boost sales and build relationships with their customers.

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Videos | A.I.

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

3 Ways Bold360 is Different

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Whitepapers | Best Practices

5 Tips for Live Chat Agent Success

This ebook is a short checklist to help agents provide superior service with live chat.

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Whitepapers | Best Practices

5 Tips for Live Chat Supervisor & Admin Success

This ebook is a short checklist to help live chat supervisors and administrators provide superior service with live chat.

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Whitepapers | Customer Engagement, Customer Service

Must Know Customer Engagement Trends

This ebook explores five key trends driving businesses' customer engagement and support strategies.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

How to Maximize Agent Productivity to Drive Results

Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

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Whitepapers | Customer Engagement, Customer Service, Sales

Customer Engagement and Support in a Connected World

This whitepaper explores how digital consumers will become even more demanding as new technologies emerge and younger generations gain buying power.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

Solving Today’s Digital Engagement Challenges with Personalized, Omni-Channel Support

Taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.

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Whitepapers | Best Practices, Customer Engagement, Customer Service

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

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Whitepapers | Customer Engagement, A.I.

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.