Live Chat Buyer's Guide

10 questions to ask any live chat provider.

If you're interested in this guide, you already know that live chat can cut support costs while dramatically improving online conversions. But as you start to compare solutions, you'll discover a dizzying array of options.

Which one is right for you? Asking these ten questions can help lead you to the right solution for your business.


  • Does the solution let you vary interaction styles?
  • Is the solution widely used by businesses like mine?
  • Can the provider advise me on best practices?
  • Can the solution be implemented quickly?
  • Will I have an easy way to control my own changes?
  • What is the provider’s uptime track record?
  • Is the pricing structure simple and predictable?
  • How much value will I get for the cost?
  • Is a services engagement required for set-up?
  • Does the provider offer 24/7 support?