The State of User-Facing Knowledge and Knowledge Management


Employee expectations for support and knowledge base access are changing fast. Today, instead of immediately reaching out to internal HR and IT support teams, many employees search for ways to resolve their own issues independently. But what do those DIY instincts mean for businesses like yours, and how can you take advantage of them to boost productivity and employee satisfaction?

Bold360 teamed up with HDI to explore these questions and more. This report is packed with findings about the current knowledge management landscape — and insight on how it's changing.

Download this report today to find out:

  • How your knowledge management approach stacks up to others in your industry
  • Why many departments are left out of the loop about what employees are looking for
  • How artificial intelligence is transforming the future of knowledge management
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