
In 2018, Vanson Bourne and Bold360 surveyed business leaders and consumers across the globe to understand how these groups view Customer Experience (CX), determine where there is still friction in CX, and define how emerging technology like Artificial Intelligence (AI) can help deliver better outcomes.
Preview the findings across the US and Canada:
Download the North America Executive Summary for additional key insights into the CX maturity of organizations and consumers in the North America region.
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