Forrester: Transform The Contact Center For Customer Service Excellence

Customer service executives face the constant challenge of simultaneously meeting customer expectations and business cost goals. This report outlines four steps to optimize and innovate customer service operations.

Key takeaways you'll learn about include:

  • Customer Service: Easy To Talk About, Hard To Deliver
  • Delivering Good Customer Service requires A Disciplined Approach
  • Customer Service Technology Strategies Focus On Business And Customer Value