Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation


Maybe you’re on the fence about whether incorporating Artificial Intelligence (AI) into your customer support strategy is worth it. Or, maybe you’re convinced of its benefits, but others in your organization need a nudge. Either way, one thing is clear: AI is here to stay, and sitting on the sidelines while your competition moves forward will hurt your business in the long run.

There’s a lot to think about when getting started with AI, so we’ve laid it all out in this infographic. Here you’ll find:

  • Why you should adopt AI for customer engagement and support
  • How to handle the challenges of implementing AI
  • Methods to make a business case
  • A self-service framework to set yourself up for success
  • What KPIs you should measure to make sure you’re getting a solid ROI