The customer journey is no longer a small set of big interactions with companies – it’s now made up of hundreds of micro-moments where customers expect their questions and needs to be resolved instantly. And they’re using a myriad of channels and devices to interact with companies. This shift has created new opportunities and challenges for how retailers engage with their customers across digital channels. Developing a digital engagement strategy is essential for retailers looking to deliver differentiated experiences to outperform the competition.
This on-demand webinar will cover the latest trends and research shaping the future of digital engagement, including:
Fill out the form below.