How Citrix Reduced Call Volume


Like many organizations, Citrix, a leader in employee productivity tools, was challenged with increasing call deflection while simultaneously improving customer experience. With their customers ranging from small privately-owned businesses to large enterprise organizations, they needed a solution that would meet the specific needs of each buyer. While this appeared to be an impossible feat, Citrix was able to accomplish this goal by implementing Bold360, LogMeIn’s AI chatbot and live-agent software.

Listen as Patrick Quinlan, Senior Manager of Self-Service & Analytics at Citrix shares his journey to improving their customer experience. On this webcast you will learn:

  • How Citrix improved their overall customer experience
  • The results and benefits Citrix received from call deflection
  • Tips and tricks on how to get started and have a successful implementation

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