Get It Right: Deliver the Omni-Channel Support Customers Want

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In today’s digital economy, customer engagement and support are critical. But in spite of widespread understanding of how important customer engagement is, businesses still struggle to meet customer expectations.

Using data from a recent research study from Ovum, this webinar explores consumers’ growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today’s connected customers. Attendees will learn about:

  • 5 trends driving customer engagement strategies across the enterprise
  • Dramatic growth of all things mobile support – apps, websites and chat
  • New data on consumer (dis)satisfaction with omni-channel support

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