Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth


Companies that provide the intelligent support and engagement consumers expect reap the rewards of lower costs, higher revenue, and happier customers and agents. But many organizations have not evolved their customer engagement strategy for today’s digital world and are falling short.

In partnership with Forrester Consulting, Bold360 surveyed nearly 500 businesses across industries to create a Customer Engagement Maturity Model that you can use to evaluate where your business stands today and how you can improve the digital experience your company provides.

In this webinar, we share:

  • An overview of the Customer Engagement Maturity Model and the four distinct Profiles of Engagement
  • Five key outcomes from the research that are shaping the customer engagement landscape
  • Examples of businesses at different maturity levels and tips for how to improve
  • Where to access the Customer Engagement Maturity Model so you can see how your organization stacks up against peers in your industry, identify gaps, and define a strategy for optimization

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